When I joined Blue Prism a few years ago and was immersing myself in all-things-BP, I had the great fortune to pick the brains of Brian who'd been the driving force, many years previously, behind the adoption of Blue Prism at his organisation. It was a fabulous introduction into what it takes to be successful with RPA in the real-world and over the course of a free-wheeling conversation I asked Brian what he'd do differently if he had his time over. He had no hesitation to his answer – win over the IT folks much sooner; change their mindset from one of mistrust and hindrance; educate them about Blue Prism credentials as a feasible and pragmatic approach to the integration, automation and process optimisation problem-spaces.
Unfortunately, this mindset of mistrust (usually simply a result of unfamiliarity with RPA) still persists in IT departments. And it is unfortunate because the reality is that, done right (and that's an important qualifier), Blue Prism can be IT's secret weapon and can substantially amplify their already-significant contributions to the businesses they underpin.
It's become trite to say that every company is a technology company; most of us recognise that technology sits at the heart of all new business models, all disruptive influences and all competitive advantages. So, while opportunities abound for organisations to enhance operational excellence, drive top-line growth, simplify customer journeys and introduce innovation, responsibility for that predominantly falls to an overstretched IT department that lacks the capacity to satisfy the many demands of the front-line business units. Rightly or wrongly, IT gets perceived as the bottleneck throttling transformation. But since inaction is not an option in today's business environment, the front-line turns to Shadow IT to deliver their desired outcomes resulting in the ceding of control and governance, the compromising of architectural principles, and the growth of technical debt. The secret weapon arises from Blue Prism's unique ability to expand IT's capacity by shifting responsibility for solution delivery to the front-line without sacrificing compliance, security, governance or centralised control and without increasing business risk. Where previously IT may have said "No!", now they're able to say "Yes!" and, far from being the bottleneck, they've instead become the hero.
I think there's a few things they must understand.
Blue Prism allows IT to triage the right tool for the right job; to expand the scope of business problems to which they can provide an effective solution; to deliver that solution in a secure, controlled, governed fashion without increasing technical debt; and to free up IT resources by realistically enlisting business units to have responsibility for their own solutions.
That sounds a lot like a secret weapon to me.
What do you think?
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