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This community covers the Blue Prism offerings for Interact (f.k.a Self-Serve).

Blue Prism Interact 4.3 Is Now Available!

By Tom Blackburn posted 05-27-2021 17:46


Interact Version 4.3 introduces changes to the product, as well as to the Hub installer. These updates are based on customer feedback and are designed to give more options, a better user experience, and added flexibility to help organizations use Interact in the way that best suits their business needs.

Key features of Interact 4.3 include

  • Improved Interact Forms user interface – The Interact plugin user interface has been enhanced to provide users with a more intuitive and user-friendly experience, including:
    • New testing area – The Play Test are Form Editor pages have been combined! Now you can see your form instantly as you build it.
    • New Search fields feature – Quickly search for a field in your Form Editor.
    • New Change type feature – Easily switch between field types when creating a new field.
  • Interact now hosted in Authentication Server – Authentication Server replaces IMS, and provides centrally-managed authentication across three key components of the Blue Prism platform: Blue Prism Enterprise 7.0, Blue Prism API, and Hub.

For more details about these new features and other updates made for this release, see the Interact 4.3 release notes and the Hub 4.3 release notes.

Upgrading to Interact 4.3

To get the most from Interact, it is recommended that you upgrade to version 4.3 today. The installers for this release, together with the upgrader tool are available from the Interact product page on the Blue Prism customer portal.


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Welcome to the Interact Community!

Interact is a collaboration platform that simplifies communication so that human workers can interact with digital workers securely, in real-time, and at scale. 

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Interact is a collaboration platform designed for enterprises – and the humans who work there – making them available to do other things. Interact allows Blue Prism processes to be extended into the front office and for work to be more easily collaborated on between the digital and human workforce. For more information, please visit our Getting Started with Interact page.
Interact is available to all Blue Prism customers with paid for support. Interact does require a license which is made available to you as part of the procurement process. There are no additional direct license costs for using Interact, however, there will be additional infrastructure to support the product. For those Blue Prism customers who don’t meet the above criteria, Interact is also available for a licensing fee.
Interact is available to all Blue Prism customers with paid support, or for a licensing fee. To get the latest version, please contact your Account Manager or Sales Representative.
Interact supports Blue Prism 6.4.0 or later.
The known issues list for Interact can be found on our Interact Help page.
The majority of our customers’ use cases are ideal for using both humans and digital workers, with digital colleagues augmenting human tasks. Interact is a good fit for businesses who'd like to make that interaction smoother by providing a common standard interface for humans and digital workers to collaborate. Your business will be able quickly and seamlessly build bridges across collaboration points so that: Humans can pass work to digital workers to subsequently perform in the back office. Humans can trigger interactive collaboration with their digital worker colleagues. Businesses can also use Interact to validate business exceptions to drive higher ROI. Digital workers can also request approvals and raise exceptions with employees, if needed. Bottom line: Interact makes your digital workers accessible across the enterprise for front-, middle-, or back-office needs/use cases. Blue Prism Interact is currently available to customers who have premium support, or for a licensing fee. Contact your Blue Prism sales rep for details