Blue Prism Product

 View Only
last person joined: 13 hours ago 

This community covers the core Blue Prism RPA product.

  • 1.  Issue Browser - BP identifies multiple layers for same element

    Posted 08-29-2018 02:42
    Hello :) I have had issues with multiple web-based applications when it comes to interacting/writing with their fields/elements. The issue is that I spy a field (username of a login page for example), and Blue Prism seems to identify the field correctly at first. However, when I interact with the field (Write, read, etc...), it seems that it interacts with another layer of the field, and I not the actual field. For example: When I use the write action, it seems to write in the field correctly, but in reality, the field stays empty and the value is written in another field which seems to be overlapping the real field. I have tried using AA, UIA, HTML, changing attributes and elements, but I keep facing the same issue. Any faced and overcame the same issue? Thanks! Ben  

  • 2.  Was able to find a solution:…

    Posted 08-29-2018 02:54
    Was able to find a solution: I have to use UIA automation, and use global send keys and sending the input to the spied UIA field. Not ideal, but it still a work-around. Let me know if any of guys found better workaround/solution! Thanks,

  • 3.  Unless you show html form…

    Posted 08-29-2018 04:33
    Unless you show html form source at least, there is no way to tell what is going wrong. Either way you can use IE dev tools to find out what actually happens. Sometimes web pages use ajax(XMLHttpRequest), then you have to use sendkeys or trigger js manually to make it work - likely your case. If it is an Electron app or something similar, then there may be some issues, because you have chrome engine you can't control, but I have no experience with automating that kind of apps yet. Same with Flash apps. Surface automation is always there as your last resort.

  • 4.  Try using match index, in…

    Posted 08-30-2018 19:11
    Try using match index, in one or two attempt you would be able to write in correct field. Generally in HTML elements are nested one inside another, sometime it becomes difficult for Application Modeler to identify each of them correctly.

  • 5.  @ishan: I have tried using…

    Posted 08-31-2018 21:52
    @ishan: I have tried using match index, but it couldn't go further then 1 match for the same element. @aikudino: What's an electron app? I know the the path of the web-app ends with aspx, so I don't know if that influences the ability of BP to correctly interact with it.

  • 6.  I'm also facing the same…

    Posted 09-01-2018 23:47
    I'm also facing the same issue...I posted this on forum as well, but I didn't got any solution. For now, I achieved using global send keys although it is not a stable solution, as we have to activate the application before sending keys or key events. I'm facing lot of problems especially while debugging.

  • 7.  If it runs in the browser -…

    Posted 09-03-2018 16:20
    If it runs in the browser - developer tools is your friend. Look at the source, compare what happens when you fill it manually and with BP. Most likely there is a js, that you need to run from blueprism or use sendkeys (which triggers js, unlike write stage).  It would look like: If you see this onsomething js attributes, you can't just write to that element most of the time, but sometimes clicking it after writing is enough..  

  • 8.  The match index element…

    Posted 10-12-2018 03:08
    The match index element number can be checked, also sometimes match reverse index works with correct numbers if the element is nearer to the end of the window. Also one thing, we have more than 50 processes in production which are web-based and nothing works better than HTML mode.

  • 9.  Also before using global…

    Posted 10-12-2018 03:09
    Also before using global send keys always add focus in the same action.

Welcome to the Blue Prism RPA Product Community!

Whether you’re looking to manage a complex infrastructure, maintain security and compliance, bring new products to market faster, or gain operational speed and agility in an uncertain economy, Blue Prism delivers — with the flexibility you need to create the business you want. From deployment on-premise, through a cloud service provider or as SaaS, to a skillful and adaptable digital workforce that continually expands to meet your enterprise needs, you can gain enhanced operational insight and control while your people reclaim the time they need to focus on great work.

Product PageKnowledge BaseBlue Prism Training Offering
Product Research ProgramUpdates, Releases & Announcements


Blue Prism is intelligent automation — business-developed, no-code automation that pushes the boundaries of robotic process automation (RPA) to deliver value across any business process in a connected enterprise.

A combination of RPA with expanded cognitive and AI capabilities, Blue Prism is different than other automation technology on the market. With one Blue Prism license, you gain instant access to an already AI equipped digital workforce, along with the tools you need to build and delegate automations. Click here for more information on Blue Prism and Intelligent Automation.
To learn more about how Blue Prism RPA can help your organization and how much it will cost to get started, please Contact our Sales department.
Blue Prism RPA can be downloaded from our customer portal. If you would like to consume or download any material it is necessary to create an account on the Portal. Once you have registered, you can access the download options for Blue Prism here.
Yes! Installed on your own machine and supported by our training materials and product documentation, you can use all the features of the full enterprise product for free with our Blue Prism Trial – giving you the opportunity to learn the basics before moving to a full production implementation. Click here for more information and to download the trial.
Yes! You can access our known issue list for Blue Prism from our Support Portal.
Regardless of your industry, Blue Prism’s Digital Workforce can adhere to strict governance and compliance standards without limiting productivity. Click here for more information on how your industry can benefit from Blue Prism.