Blue Prism Product

 View Only
last person joined: 6 hours ago 

This community covers the core Blue Prism RPA product.

  • 1.  January 2020 Windows Security Patches - Login Agent Broken

    Posted 01-18-2020 19:45
    ​All,

    The implementation of this month's set of Windows Security Updates caused our Login Process to not work.   Has anyone else experienced this issue since patching this month?:   A call to the Login object's Log In action returned with an error of ""ERROR: Exception : : The operation has timed out.".    We tried repairs of the Login Agent, start - stops, reboots, event log review of resource and server, you name it, and no luck fixing the issue.   We did end up getting things to work again by uninstalling Blue Prism and the Login Agent on the resources, rebooting, installing Blue Prism and the Login Agent again, rebooting, logging back in, ran the Logout action from the control room of a client machine, and then tried the Login process from the Control Room on a resource and it worked at that point.    That was the sequence that worked for us.   This seems to detail the patch related information that likely caused the issue:  https://cyber.dhs.gov/ed/20-02/.

    ------------------------------
    Brenton Westwood
    Systems Analyst
    Southern Company
    ------------------------------


  • 2.  RE: January 2020 Windows Security Patches - Login Agent Broken

    Posted 01-12-2022 15:20
    Yes, we have the same. If you find which patch is the issue, can you please post it here? We will do the same.

    Please disregard - I didn't notice the year on the original post, sorry!

    ------------------------------
    Diane Sanzone
    ------------------------------

    Original Message


  • 3.  RE: January 2020 Windows Security Patches - Login Agent Broken

    Posted 01-12-2022 16:08
    January seems like a bad month for Blue Prism vs. Windows Security Patches!   Please see this post and reply there:  January 2021 Windows Security Patches - Breaking Single Sign-on to Blue Prism? | Blue Prism Product.   Also, I am creating a case with Blue Prism Support.

    ------------------------------
    Brenton Westwood
    Systems Analyst
    Southern Company
    ------------------------------

    Original Message


  • 4.  RE: January 2020 Windows Security Patches - Login Agent Broken

    Posted 01-12-2022 16:36
    Hi Brenton,

    Our latest updates and guidance for this scenario can be found in our Knowledge Base here: https://help.blueprism.com/Alerts/1784860762/Latest-on-Windows-updates-from-11th-January-2022-causing-authentication-issues-in-Blue-Prism.htm

    This page will be continually updated as information about this becomes available.

    ------------------------------
    Steve Boggs
    Senior Software Support Engineer
    Blue Prism
    Austin, TX
    ------------------------------

    Original Message


Related Content

Welcome to the Blue Prism RPA Product Community!

Whether you’re looking to manage a complex infrastructure, maintain security and compliance, bring new products to market faster, or gain operational speed and agility in an uncertain economy, Blue Prism delivers — with the flexibility you need to create the business you want. From deployment on-premise, through a cloud service provider or as SaaS, to a skillful and adaptable digital workforce that continually expands to meet your enterprise needs, you can gain enhanced operational insight and control while your people reclaim the time they need to focus on great work.

Product PageKnowledge BaseBlue Prism Training Offering
Product Research ProgramUpdates, Releases & Announcements

FAQs

Blue Prism is intelligent automation — business-developed, no-code automation that pushes the boundaries of robotic process automation (RPA) to deliver value across any business process in a connected enterprise.

A combination of RPA with expanded cognitive and AI capabilities, Blue Prism is different than other automation technology on the market. With one Blue Prism license, you gain instant access to an already AI equipped digital workforce, along with the tools you need to build and delegate automations. Click here for more information on Blue Prism and Intelligent Automation.
To learn more about how Blue Prism RPA can help your organization and how much it will cost to get started, please Contact our Sales department.
Blue Prism RPA can be downloaded from our customer portal. If you would like to consume or download any material it is necessary to create an account on the Portal. Once you have registered, you can access the download options for Blue Prism here.
Yes! Installed on your own machine and supported by our training materials and product documentation, you can use all the features of the full enterprise product for free with our Blue Prism Trial – giving you the opportunity to learn the basics before moving to a full production implementation. Click here for more information and to download the trial.
Yes! You can access our known issue list for Blue Prism from our Support Portal.
Regardless of your industry, Blue Prism’s Digital Workforce can adhere to strict governance and compliance standards without limiting productivity. Click here for more information on how your industry can benefit from Blue Prism.