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what does the status "Not Responding" mean

  • 1.  what does the status "Not Responding" mean

    Posted 11-24-2020 00:05
    Edited by Mitsuko Kurata 11-24-2020 00:09
    Hi,

    I recently got the status "Not Responing" frequently. I've never seen this status before.
    If I leave this status for a while, process may return to the "Running" status and continue normally, but sometimes an exception is thrown and the process is terminated.
    Please let me know under what conditions this status appears.

    Thanks in advance

    ------------------------------
    Mitsuko
    Asia/Tokyo
    ------------------------------


  • 2.  RE: what does the status "Not Responding" mean

    Posted 11-24-2020 04:16
    Hi,

    When your resource pc get close while running the bot that time you will get not responding status in control room.

    You have to restart the resource pc and after that bot will show online and you can assign process back.

    To avoid this scenario do below things.

    I hope it will help you.

    Thanks

    ------------------------------
    Nilesh Jadhav
    Senior RPA Specialist
    ADP
    India
    ------------------------------



  • 3.  RE: what does the status "Not Responding" mean

    Posted 11-25-2020 00:11
    Hi Nilesh Jadhav,
    Thank you for response.
    I restart my RR once a day, and these processes had never shown such a status until last week. So I suspect a cause other than the processes.
    ​I will read the link thread you provided.
    Thanks anyway.

    ------------------------------
    Mitsuko
    Asia/Tokyo
    ------------------------------



  • 4.  RE: what does the status "Not Responding" mean

    Posted 11-24-2020 04:25

    Hi Kurata-san

    This is Keiichi Furue Customer Success Japan team. Thank you for posting our community.

    I recommend you to raise the support ticket to Global Customer Support team to resolve issue.

    You can raise the ticket from our portal site or email to support@blueprism.com.

    I hope you find this article informative.

    https://portal.blueprism.com/customer-support/how-can-i-get-help-customer-support

    Regards

    Keiichi



    ------------------------------
    Keiichi Furue
    Blue Prism
    ------------------------------



  • 5.  RE: what does the status "Not Responding" mean

    Posted 11-25-2020 00:04

    Hi Keiichi Furue ,
    Thank you for suggestion.
    I raised support ticket and they said that they do not have any information or document on this status.
    I can't come up with anything about it so far.



    ------------------------------
    Mitsuko
    Asia/Tokyo
    ------------------------------



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