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Warning State - Control Room

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  • 1.  Warning State - Control Room

    Posted 08-13-2020 10:07
    Hi All - Assuming a worker is in Warning state, is it possible in Blue Prism to get the 'status' of the worker? Is there any utility through which we can get the status or do we have to access the database? I'm sure a lot of you have come across this scenario and have you tried any techniques to maybe terminate the worker or get it back to a normal state? 

    Thanks in advance!

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    Maneesh Vemula
    Philadelphia
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  • 2.  RE: Warning State - Control Room
    Best Answer

    Posted 08-13-2020 12:09
    Hi Maneesh,

    The warning state in the control room that you are referring to indicates that a process has remained on the same stage beyond a set amount of time. You can configure or disable this session warning time in the systems settings under System Wide Settings > General. I think the default is 5 minutes.

    What do you mean by status? One option to check out would be Resource PC commands:
    https://bpdocs.blueprism.com/bp-6-8/en-us/helpResourcePCCommands.htm

    The availability command will return the availability level of the resource (none, background, foreground, exclusive), and busy will return a yes or no if there are any sessions pending or running.

    Another option is to configure process alerts (pending, running, complete, stopped, stage, fail) and/or schedule and task alerts (started, completed, terminated). There are a few different notification methods in the UI for these alerts, or you could use the /alerts command.
    More info on process alerts here: https://bpdocs.blueprism.com/bp-6-8/en-us/helpProcessAlerts.htm

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    Patrick Aucoin
    Senior Product Consultant
    Blue Prism
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  • 3.  RE: Warning State - Control Room

    Posted 11-24-2020 09:18
    Hi Patrick,

    We have similar issue. Sometimes our processes goes to 'warning state' while in execution and resource would go to 'missing state' and process will be in warning state forever. When the process running in warning state, I will try to send 'stop immediately' instruction to the process. But, Blue Prism fails to send the stop instruction as the resource PC is missing or lost connection with application server.
     
    How can we terminate schedule/stop the process in this scenario ?
    Why the schedules are not terminated after 5 mins of 'default session warning time' as configured under system->settings->general ? 
    Why Blue Prism can't restore the connection back to the client machine ?
     
    I have also seen the same issue while executing in attended way. And this issue is happening while executing steps on service now application.

    Please let me know if you want more details. I really appreciate your help in advance. 

    Br Rajesh 


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    Rajesh Srirambhatla
    Senior Consultant
    Capgemini
    Europe/Stockholm
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