Blue Prism Product

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Sender Email Address is Empty

  • 1.  Sender Email Address is Empty

    Posted 07-29-2021 12:22
    Hi all,

    I have a problem with the Business Object Get Received (Basic) of MS Outlook VBO, when I want to get the emails from the Inbox, for example unread ones, and an account for example, John Adams, sends me an email. My process should get all emails from Inbox and give me John Adams sender email address, for example johnadams@outlook.com. The problem is that this field after executing Get Received Items (Basic) and going through the Internal_Get Items Action, it returns a collection with the sender email address (johnadams@outlook.com) empty, but the sender name appears "John Adams" . In summary, I do not know if the problem is with the Outlook Business Object and the code of this object must be modified.

    Greetings

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    Gonzalo Fernández
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  • 2.  RE: Sender Email Address is Empty

    Posted 07-29-2021 15:14
    I tested, and that did not happen in my case, looking for an email from an external email account of my own email domain.
    I recommend you open a ticket (in the support portal or by email at support@blueprism.com ) to review your case.


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    Luis Lopez
    Customer Support Engineer English and Spanish
    Blue Prism Ltd
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