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issue with changing spy modes in windows 10

  • 1.  issue with changing spy modes in windows 10

    Posted 09-22-2020 01:46
    Hi,

    I have been using Blue Prism for a while now and it was working fine, But when I installed it on new VM with Windows 10 it starts giving me issues with switching spy modes by ALT key or spying element with Ctrl+Left click. Alt and Ctrl keys aren't working anymore, But the same things working fine on other machine. Please help me resolve this issue. ​
    Regards,

    ------------------------------
    Yugal Pratap Singh
    Project Engineer
    Credit Suisse
    Asia/Kolkata
    ------------------------------


  • 2.  RE: issue with changing spy modes in windows 10

    Posted 09-22-2020 08:55

    Hello Yugal, 

    The Support article linked here gives some clarity on spying in Windows 10.

    Can you review it and see if it helps alleviate your issue?



    ------------------------------
    Shiyanbade Animashaun
    Senior Product Consultant
    Blue Prism
    United States/Boston
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  • 3.  RE: issue with changing spy modes in windows 10

    Posted 09-22-2020 09:13
    Hello ​Shiyanbade,

    No, this article didn't helped. The issue is that when I am pressing "Alt key"  spy mode is not changing to other spy mode (HTML to anyother).

    ------------------------------
    Yugal Pratap Singh
    Project Engineer
    Credit Suisse
    Asia/Kolkata
    ------------------------------



  • 4.  RE: issue with changing spy modes in windows 10

    Posted 09-22-2020 12:31
    Hi,

    I hope you will get ans on below link.

    https://answers.microsoft.com/en-us/windows/forum/all/alt-keys-are-not-working-on-my-computer/18054617-8144-49d8-b933-39c52e6fc9a1

    Thanks
    Nilesh

    ------------------------------
    Nilesh Jadhav
    Senior RPA Specialist
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