Blue Prism Product

 View Only
last person joined: 18 hours ago 

This community covers the core Blue Prism RPA product.

  • 1.  Fail to move mail to inbox sub-folder

    Posted 09-23-2019 13:17
    Dear All,

    I have come across a problem in one of our processes.
    After processing attachment(s) in an e-mail, we want to move the e-mail from the Outlook inbox to a specific sub-folder of the inbox.

    Mostly, this action works completely fine. However, sometimes it does not work - and we receive the following error in the log viewer.

    ERROR: Internal: Could not execute code stage because exception thrown by code stage: The attempt to log on to Microsoft Exchange has failed.

    To be more specific, we are using MS Outlook Email VBO, as shown below.

    Has anyone encountered the same problem?



    ------------------------------
    Nikolaj Oddershede
    Junior Business Controller
    Danske Commodities
    Europe/Copenhagen
    ------------------------------


  • 2.  RE: Fail to move mail to inbox sub-folder

    Posted 09-24-2019 02:14
    Hi Nikolaj,

    It seems you're utilising your own customised or extended version of MS Outlook Email VBO to handle the specific Outlook user profile instead of the default profile.
    For this scenario, you may need to disable the User Profile Offline Settings (Disable Use Cached Exchange Mode)

    Offline Settings


    ------------------------------
    Jega Avinasinathan
    Customer Support Engineer
    Blue Prism
    ------------------------------

    Original Message


  • 3.  RE: Fail to move mail to inbox sub-folder

    Posted 09-25-2019 08:36
    Hi Jega,

    Thank you for your reply!

    The User Profile Offline Settings have been disabled the entire time. Thus, that is not the problem.

    ------------------------------
    Nikolaj Oddershede
    Junior Business Controller
    Danske Commodities
    Europe/Copenhagen
    ------------------------------

    Original Message


  • 4.  RE: Fail to move mail to inbox sub-folder

    Posted 09-27-2019 12:21
    Hi Nikolaj,

    Then this issue might be associated with the second user profile Confirmation_new.
    Can you recreate a new Outlook Profile and test if the issue resolves?

    ------------------------------
    Jega Avinasinathan
    Customer Support Engineer
    Blue Prism
    ------------------------------

    Original Message


Related Content

Welcome to the Blue Prism RPA Product Community!

Whether you’re looking to manage a complex infrastructure, maintain security and compliance, bring new products to market faster, or gain operational speed and agility in an uncertain economy, Blue Prism delivers — with the flexibility you need to create the business you want. From deployment on-premise, through a cloud service provider or as SaaS, to a skillful and adaptable digital workforce that continually expands to meet your enterprise needs, you can gain enhanced operational insight and control while your people reclaim the time they need to focus on great work.

Product PageKnowledge BaseBlue Prism Training Offering
Product Research ProgramUpdates, Releases & Announcements

FAQs

Blue Prism is intelligent automation — business-developed, no-code automation that pushes the boundaries of robotic process automation (RPA) to deliver value across any business process in a connected enterprise.

A combination of RPA with expanded cognitive and AI capabilities, Blue Prism is different than other automation technology on the market. With one Blue Prism license, you gain instant access to an already AI equipped digital workforce, along with the tools you need to build and delegate automations. Click here for more information on Blue Prism and Intelligent Automation.
To learn more about how Blue Prism RPA can help your organization and how much it will cost to get started, please Contact our Sales department.
Blue Prism RPA can be downloaded from our customer portal. If you would like to consume or download any material it is necessary to create an account on the Portal. Once you have registered, you can access the download options for Blue Prism here.
Yes! Installed on your own machine and supported by our training materials and product documentation, you can use all the features of the full enterprise product for free with our Blue Prism Trial – giving you the opportunity to learn the basics before moving to a full production implementation. Click here for more information and to download the trial.
Yes! You can access our known issue list for Blue Prism from our Support Portal.
Regardless of your industry, Blue Prism’s Digital Workforce can adhere to strict governance and compliance standards without limiting productivity. Click here for more information on how your industry can benefit from Blue Prism.