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Login Agent Unlock is not working in windows server 2019

  • 1.  Login Agent Unlock is not working in windows server 2019

    Posted 11-25-2020 08:22
    Login agent unlock is not working in windows server 2019. It is getting stuck at authentication stage. Below are the logs from login agent 

    TSS(Local) 6: 04:51:59:0087 DEBUG BluePrismProvider.cpp(410): BluePrismProvider instance created
    TSS(Local) 6: 04:51:59:0087 DEBUG BluePrismProvider.cpp(458): Provider callback enabled
    TSS(Local) 6: 04:51:59:0087 DEBUG BluePrismProvider.cpp(520): Getting Credential Count: 0
    TSS(Local) 6: 04:52:01:0102 DEBUG BluePrismProvider.cpp(152): Creating pipe
    TSS(Local) 6: 04:52:01:0212 ERROR BluePrismProvider.cpp(212): CreateNamedPipe failed: 231
    TSS(Local) 6: 04:52:01:0212 ERROR BluePrismProvider.cpp(100): Failed to create named pipe. retrying.... - 183

    Sathiyajothi Srinivasan
    Senior Developer

  • 2.  RE: Login Agent Unlock is not working in windows server 2019

    Posted 11-25-2020 12:17
    Edited by Michael ONeil 11-25-2020 12:18

    This might be a silly question but have you set up machine credentials for logging into the machine? The credential should be set up with a name for the machine for example: Windows Login: YourComputerName


    Michael ONeil
    Technical Lead developer
    Everis Consultancy

  • 3.  RE: Login Agent Unlock is not working in windows server 2019

    Posted 11-27-2020 04:35
    I only tried once to use Blue Prism on terminal service enabled VM and didn't succeed in my quick test. Unfortunately I cannot recall the exact errors since it was no real evaluation.
    I assume Windows Server 2019 allows several user sessions at the same time. My wild guess is, Blue Prism does not support concurrent Windows user session on one host, since it does not provide any means to manage them. It is only possible to send processes to a host, not to host + session.
    I would be really interested to know if someone runs BP in parallel Windows sessions (or even single session only) on Windows terminal server.

    Or it is related to this:

    Walter Koller
    Solution Manager
    Erste Group IT International GmbH



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