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This community is a place to discuss Blue Prism DX assets and development.

  • 1.  407 Credential Missing error on subsequent requests - Smartsheet DX API

    Posted 11-24-2021 16:29
    Testing out the Smartsheet DX download.  I can always run a action the first time, but subsequent requests almost always throw a 407 - credential missing error from Smartsheet.   I have played around with number of connection, which seemed to work for a brief time, but the problem still exists.

    Any ideas?  I am not doing anything fancy, just calling 'get sheets'.  API Key/Credential is set up and working great for the first (sometime first few) requests.

    -RJ

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    Robert Latherow
    Programmer
    ADP
    America/New_York
    ------------------------------


  • 2.  RE: 407 Credential Missing error on subsequent requests - Smartsheet DX API

    Posted 11-26-2021 15:43
    Hi @Robert Latherow,

    What version of Blue Prism are you running?

    Cheers,


    ------------------------------
    Eric Wilson
    Director, Integrations and Enablement
    Blue Prism Digital Exchange
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  • 3.  RE: 407 Credential Missing error on subsequent requests - Smartsheet DX API

    Posted 11-29-2021 17:41
    Hi @Eric Wilson
    RJ is unavailable today. We are testing on 6.10.2​

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    Ron may
    Project Manager
    ADP
    America/Los_Angeles
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  • 4.  RE: 407 Credential Missing error on subsequent requests - Smartsheet DX API

    Posted 11-29-2021 18:04
    Hi @Ron may,

    Thanks for the follow-up. I've worked with the developer of the asset to try and duplicate the issue, but so far no luck.​ I would suggest the following:
    • Re-import the SmartSheet .bprelease file and then restart the machine that's being used for testing.
    • Run your tests again to see if the issue persists.
    • If it does, try running Fiddler, during testing, to capture a request to Smartsheet that results in the 407 error. Then we can review that to see if the bearer token header is truly not present.
    Cheers,

    ------------------------------
    Eric Wilson
    Director, Integrations and Enablement
    Blue Prism Digital Exchange
    ------------------------------



  • 5.  RE: 407 Credential Missing error on subsequent requests - Smartsheet DX API

    Posted 12-13-2021 17:58
    Hi Erik,
    Thank yo for the response. We believe it may have to do with our proxy server. Once we c
    an get the right people looking a that, I will get back to you  if we are still having an issue.

    ------------------------------
    Ron may
    Project Manager
    ADP
    America/Los_Angeles
    ------------------------------



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