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Blocked Portal , license

  • 1.  Blocked Portal , license

    Posted 04-14-2020 05:30
    Hi all , 

    One of my friend  's account has been blocked  in BP portal and License have  also been blocked ( Learning edition ) 

    1.  After emailing  to  ,Automated email says -  request is on hold , because the bot was not able to identify the email id 

    Please note, this is an automated email.

    Thank you for contacting Blue Prism Customer Support. Your support ticket 94076 related to License Activation is currently on hold as our system does not recognise you as a verified support contact.

    Have you tried posting or browsing for an answer to your query on the Blue Prism CommunityThe answer may be there waiting for you!"

    2. But email was the registered one , do we  have any alternative way solve this issue ? 

    Thanks  !

    Sinduja ravi

  • 2.  RE: Blocked Portal , license

    Posted 08-10-2020 00:28
    Hello Sinduja, 

    Please contact "" for assistance.


    David Flores
    Sr. Product Consultant
    blue prism