Blue Prism For Good

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Blue Prism COVID Response - Managing Mortgage Deferral Applications

  • 1.  Blue Prism COVID Response - Managing Mortgage Deferral Applications

    Posted 04-23-2020 13:54

    Blue Prism's COVID-19 Response Program includes the following real-world customer example:

    Leeds Building Society
    : One of the leading building societies in the United Kingdom, this organization enjoys a long history of helping people save money so they can buy their own home. Building societies have been identified as essential service providers during the COVID-19 crisis as they will be responding to service customers that need to trigger a government-approved mortgage holiday due to job loss or businesses closing. Anticipating a huge uptick in mortgage deferral requests, this Blue Prism customer needed to quickly expand its existing RPA process capacity. The mortgage deferral requests received by the call center are supported by Blue Prism Digital Workers to speed the process and improve customer experience.

    "The additional Digital Workers are now live-the new mortgage payment holiday requests have exceeded 2,000 a day and this is all now being handled by our RPA solution," says Kevin Mowles, Head of Business Solutions for Leeds Building Society. "Our call center was facing unprecedented demand and answer times increased as a result. Once our web form with the new RPA capacity went live; calls have been reduced by 75 percent and speed of answer was cut to 21 seconds. The whole process is fully automated, so a better service for customers, breathing space for front line colleagues and the back-office processing teams. Prompt support has been invaluable. Well done Blue Prism!"

    We are all in this together – Blue Prism is committed to protecting the health and safety of our employees, customers and partners worldwide during this crisis, while also ensuring business continuity. Click here to learn more about our COVID response, and to access the application form to submit an automation idea.



Blue Prism For Good

The Blue Prism For Good initiative addresses four distinct areas: Charity & Fundraising, Inclusivity, Supporting not-for-profits, and Education. These are unified by our vision to unleash society’s full potential and inspire the future of work through automation. As a predominantly grassroots movement, all suggestions and ideas for volunteering are welcomed.

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