Decipher

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A community for Blue Prism Decipher users.

  • 1.  users list not displayed after 1.2 instalaltion

    Posted 09-07-2021 14:46

    Hi

    I have updated Decipher 1.2 successfully and all services are running. When I access  IDP tool ->users list I am getting  the error as in attachment . the highlighted  users I have created for customer purpose.

    I am not getting option to delete also to recreate . in fact no users are getting displayed on screen.

    Please note that I didn't  use separate Database

    Can you please guide me to rectify this error?


    ------------------------------
    Krishna Elapavuluri RPA Solution Lead
    TEchnology Consultant
    DXC.technology
    Asia/Kolkata
    ------------------------------


  • 2.  RE: users list not displayed after 1.2 instalaltion

    Posted 09-07-2021 14:48
    Hi Krishna,

    This might be a cache issue for the browser, try pressing F5.

    Thanks

    ------------------------------
    Ben Lyons
    Product Consultant
    Blue Prism
    UK
    ------------------------------

    Original Message


  • 3.  RE: users list not displayed after 1.2 instalaltion

    Posted 09-07-2021 14:59
    Thanks for your reply Ben
    I have done that already , but no result 
    I see some error when i tried create user  from error.log .  any  clue on this 
    ** error when i tried to create another user***
    2021-09-07 21:53:12,549 [10032] ERROR DecipherServer-543edb9b-ada2-46b8-baa6-100fee887174 - SsiServer.SocketServer.SsiSession
    System.ArgumentException: Invalid command: SetUserMetadata
    at SsiServer.ServerLogic.ApiDispatcher.Dispatch()
    at SsiServer.SsiServer.HandleNewRequestReceived(SsiSession session, SsiRequestInfo requestInfo)
    at SuperSocket.SocketBase.AppServerBase`2.ExecuteCommand(TAppSession session, TRequestInfo requestInfo)


    **  this error when i click on users**
    2021-09-07 21:52:39,116 [10032] ERROR DecipherServer-543edb9b-ada2-46b8-baa6-100fee887174 - SsiServer.SocketServer.SsiSession
    System.ArgumentException: Invalid command: GetUserMetadata
    at SsiServer.ServerLogic.ApiDispatcher.Dispatch()
    at SsiServer.SsiServer.HandleNewRequestReceived(SsiSession session, SsiRequestInfo requestInfo)
    at SuperSocket.SocketBase.AppServerBase`2.ExecuteCommand(TAppSession session, TRequestInfo requestInfo)

    ------------------------------
    Krishna Elapavuluri RPA Solution Lead
    TEchnology Consultant
    DXC.technology
    Asia/Kolkata
    ------------------------------

    Original Message


  • 4.  RE: users list not displayed after 1.2 instalaltion

    Posted 09-07-2021 15:03
    Hi Krishna,

    I haven't seen those specific errors, it may be worth trying to uninstall and reinstall the Decipher 1.2 components. This shouldn't delete any of your data, but take a back up to be sure.

    If this fails, please raise a support ticket so we can look into this.

    Thanks

    ------------------------------
    Ben Lyons
    Product Consultant
    Blue Prism
    UK
    ------------------------------

    Original Message


  • 5.  RE: users list not displayed after 1.2 instalaltion

    Posted 09-07-2021 15:51
    Thanks Ben,
    I reinstalled Decipher server 1.2  only , it worked  now am able to access users list also.



    ------------------------------
    Krishna Elapavuluri RPA Solution Lead
    TEchnology Consultant
    DXC.technology
    Asia/Kolkata
    ------------------------------

    Original Message


  • 6.  RE: users list not displayed after 1.2 instalaltion

    Posted 09-07-2021 15:53
    Great news!

    I hope you enjoy the new version.

    ------------------------------
    Ben Lyons
    Product Consultant
    Blue Prism
    UK
    ------------------------------

    Original Message


Related Content

Welcome to the Blue Prism Decipher Community

Blue Prism Decipher IDP is Intelligent Document Processing for Blue Prism RPA. This is a community for Decipher users to get support and discuss the implementation and usage of product.

This community has been set up so that we continue to work closely with our Decipher users, both new and established. As our members join, we will be using this community to share information, and also hope this will allow all members to discuss ideas and issues around Decipher.

Decipher IDP Resources

Download DecipherProduct Help

FAQs

Decipher IDP is a Blue Prism product for Intelligent Document Processing. It allows organizations to easily extract, analyse and understand data from a range of documents whether these are PDFs, email attachments, or even scanned paperwork.
Decipher IDP is currently available without additional cost to Blue Prism customers with Production or Business-Critical support.
Please contact your Blue Prism Account Manager or Customer Success Director for information on accessing Decipher. They will be able to request a license key which is required to be able to install Decipher IDP.
Yes, a trial version is available for Blue Prism customers. Please contact your Blue Prism Account Manager or Customer Success Director for information on accessing Decipher. We are planning to offer a trial version available for download from our DX later this year.
All documentation for Decipher IDP is available online on BP DOCS.
An extended FAQ can be found here.
Decipher IDP is currently available for Blue Prism Enterprise customer for on-premise installation.