Decipher

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A community for Blue Prism Decipher users.

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internal errror

  • 1.  internal errror

    Posted 07-28-2021 09:22
    hello, 

    I'm trying to access decipher with default credentials but I'm facing this issue, can anyone help?



    ------------------------------
    aseel odeh
    ------------------------------


  • 2.  RE: internal errror

    Posted 07-28-2021 09:54
    Hi Aseel,

    It looks like the Decipher Server Service isn't running.

    You can open the Services app to check you can see the following:

    There are few things we can try once you can confirm this is the case.

    Thanks


    ------------------------------
    Ben Lyons
    Product Consultant
    Blue Prism
    UK
    ------------------------------



  • 3.  RE: internal errror

    Posted 07-28-2021 10:19
    thanks, 
    but all of them are running except decipher server, I get this error after starting it 



    ------------------------------
    aseel odeh
    ------------------------------



  • 4.  RE: internal errror

    Posted 07-28-2021 10:21
    Are you running Decipher on a local machine and connecting to the internet over wifi?

    ------------------------------
    Ben Lyons
    Product Consultant
    Blue Prism
    UK
    ------------------------------



  • 5.  RE: internal errror

    Posted 07-28-2021 10:24
    yes

    ------------------------------
    aseel odeh
    ------------------------------



  • 6.  RE: internal errror

    Posted 07-28-2021 10:28
    Ok, it might be your security setting.

    - Open your wifi properties, click the wifi icon in your toolbar and the properties button for the respective connection.
    - If your network profile is set to Public, update it to Private

    If it's already set to Private, we will have to explore further.

    ------------------------------
    Ben Lyons
    Product Consultant
    Blue Prism
    UK
    ------------------------------



  • 7.  RE: internal errror

    Posted 07-28-2021 10:38
    done, and still getting the same error

    ------------------------------
    aseel odeh
    ------------------------------



  • 8.  RE: internal errror

    Posted 07-28-2021 10:42
    Hi Aseel,

    Ok, a couple more things to try, then I would recommend raising a support ticket.

    1. Try stopping all the Decipher services and restarting 1 at a time.
    2. Uninstall and reinstall the Decipher Server and Decipher Server Plugin, please be sure to double check your config settings.

    Regards

    ------------------------------
    Ben Lyons
    Product Consultant
    Blue Prism
    UK
    ------------------------------



Welcome to the Blue Prism Decipher Community

Blue Prism Decipher IDP is Intelligent Document Processing for Blue Prism RPA. This is a community for Decipher users to get support and discuss the implementation and usage of product.

This community has been set up so that we continue to work closely with our Decipher users, both new and established. As our members join, we will be using this community to share information, and also hope this will allow all members to discuss ideas and issues around Decipher.

Decipher IDP Resources

Download DecipherProduct HelpBrochureOne-Sheet

FAQs

Decipher IDP is a Blue Prism product for Intelligent Document Processing. It allows organizations to easily extract, analyse and understand data from a range of documents whether these are PDFs, email attachements, or even scanned paperwork.
Decipher IDP is currently available without additional cost to Blue Prism customers with Production or Business-Critical support.
Please contact your Blue Prism Account Manager or Customer Success Director for information on accessing Decipher. They will be able to request a license key which is required to be able to install Decipher IDP.
Yes, a trial version is available for Blue Prism customers. Please contact your Blue Prism Account Manager or Customer Success Director for information on accessing Decipher. We are planning to offer a trial version available for download from our DX later this year.
All documentation for Decipher IDP is available online on BP DOCS.
An extended FAQ can be found here.
Decipher IDP is currently available for Blue Prism Enterprise customer for on-premise installation. Decipher IDP will be available for Blue Prism Cloud (BPC) customers later in 2021.

Decipher How To Q&A

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