Interact

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This community covers the Blue Prism offerings for Interact (f.k.a Self-Serve).

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Change Customer ID - Interact / HUB

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  • 1.  Change Customer ID - Interact / HUB

    Posted 05-03-2021 10:53
    Hi,
    exists a way to change the Customer ID number after that the Hub's installation is completed?
    If a write error occured i think that it's possibile to change the mistake and reinsert the correct costomer id.
    Thanks u,


    ------------------------------
    Ambrogio Crivelli
    RPA Developer
    Accenture
    Europe/Rome
    ------------------------------


  • 2.  RE: Change Customer ID - Interact / HUB

    Posted 05-03-2021 19:03
    Hi Ambrogio,

    Please write email to SUPPORT@BLUEPRISM.COM

    I think they will help you

    Thanks
    Nilesh


    ------------------------------
    Nilesh Jadhav
    Senior RPA Specialist
    ADP
    India
    ------------------------------



  • 3.  RE: Change Customer ID - Interact / HUB

    Posted 05-04-2021 00:58
    Hi Ambrogio,

    In the Hub installation folder, you should be able to find a file called appSettings.json. Look through the file to find a field called CustomerID. You should be able to change the value of the field directly in the file to whatever customer ID that needs to be. Once the change is saved, you must reset the Hub website for it to become effective.

    ------------------------------
    Bruce Liu
    Senior Product Consultant, Professional Services
    Blue Prism
    Australia/Sydney
    ------------------------------



  • 4.  RE: Change Customer ID - Interact / HUB

    Posted 05-04-2021 08:22
    Hi Bruce,
    thanks for the support.

    Into the file path C:\Program File(x86)\Blue Prism\Hub\appSettings.json the fied CustomerID is not present.
    I looked for the field in other config files, but without success:
    - connect.web.deps.json
    - connect.web.runtimeconfig.json
    - web.config
    I also searched the filed into the HubDB in different tables with the same result.

    This value will be saved somewhere... do u have other suggestions?
    Thanks.

    ------------------------------
    Ambrogio Crivelli
    RPA Developer
    Accenture
    Europe/Rome
    ------------------------------



  • 5.  RE: Change Customer ID - Interact / HUB
    Best Answer

    Posted 05-05-2021 00:59
    Hi Ambrogio,

    Sorry, just realised this key has been moved with the introduction of License Manager component. Please look up appSettings.json file in the License Manager folder instead. You should be able to find a field called License, and CustomerId is part of that.

    Hope this helps.


    ------------------------------
    Bruce Liu
    Senior Product Consultant, Professional Services
    Blue Prism
    Australia/Sydney
    ------------------------------



  • 6.  RE: Change Customer ID - Interact / HUB

    Posted 05-05-2021 07:59
    Hi Bruce,
    i found the field inside the file that you suggested (License Manager > appSettings.json)!

    Thank you so much!

    ------------------------------
    Ambrogio Crivelli
    RPA Developer
    Accenture
    Europe/Rome
    ------------------------------



Welcome to the Interact Community!

Interact is a collaboration platform that simplifies communication so that human workers can interact with digital workers securely, in real-time, and at scale. 

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Interact is a collaboration platform designed for enterprises – and the humans who work there – making them available to do other things. Interact allows Blue Prism processes to be extended into the front office and for work to be more easily collaborated on between the digital and human workforce. For more information, please visit our Getting Started with Interact page.
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