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This community covers the Blue Prism offerings for Interact (f.k.a Self-Serve).

Want to Influence the Design of a *New* Interact Feature? Sign Up for a 1x1 Feedback Session with Blue Prism!

  • 1.  Want to Influence the Design of a *New* Interact Feature? Sign Up for a 1x1 Feedback Session with Blue Prism!

    Posted 07-15-2021 00:03

    The UX team at Blue Prism has been working on designs for a brand new (Blue Prism Cloud) Hub plug-in called Interact Teams. Interact Teams will allow users to create, manage and track their own teams. The main benefit of Teams is the ability to raise a submission, not just to an individual user, but to team of users.


    Are you an active Interact user who uses the Interact Forms functionality? If so, the team would love to show you some early concepts of this feature to get your feedback and to also let you influence our design. It's important for us to understand if what we have designed can actually help you do your job better.


    This feedback session would take place in the form of an informal interview via Microsoft Teams w/c 19th July 2021 with @Drew Haigh and Nick Tomlinson, the lead UX Designer for this project.


    You do not need to prepare anything for the session and it shouldn't take any longer than an hour. 


    To take place in this feedback session, please reach out to Drew at If you are selected to move forward with the interview process, you will be eligible to receive points to redeem Blue Prism goodies!


    Our Ethical User Research Policy 

    Blue Prism uses the feedback you provide to continuously develop and enhance our solutions.  With your consent, the session will be recorded so that we can analyse all the feedback we receive and re-visit it as part of our wider research practice.  Session recordings are securely stored within Blue Prism's Microsoft environment and Dovetail, a Research repository system with access limited to the UX and Product team members working on this project. Recordings are kept for 2 years before they are deleted. For further information on our privacy practices and your rights, check out Blue Prism's Privacy Policy.


    Melanie Giuliani
    Online Community Manager
    Blue Prism

Welcome to the Interact Community!

Interact is a collaboration platform that simplifies communication so that human workers can interact with digital workers securely, in real-time, and at scale. 

Interact HelpInteract FAQsKnown Issues List


Interact is a collaboration platform designed for enterprises – and the humans who work there – making them available to do other things. Interact allows Blue Prism processes to be extended into the front office and for work to be more easily collaborated on between the digital and human workforce. For more information, please visit our Getting Started with Interact page.
Interact is available to all Blue Prism customers with paid for support. Interact does require a license which is made available to you as part of the procurement process. There are no additional direct license costs for using Interact, however, there will be additional infrastructure to support the product. For those Blue Prism customers who don’t meet the above criteria, Interact is also available for a licensing fee.
Interact is available to all Blue Prism customers with paid support, or for a licensing fee. To get the latest version, please contact your Account Manager or Sales Representative.
Interact supports Blue Prism 6.4.0 or later.
The known issues list for Interact can be found on our Interact Help page.
The majority of our customers’ use cases are ideal for using both humans and digital workers, with digital colleagues augmenting human tasks. Interact is a good fit for businesses who'd like to make that interaction smoother by providing a common standard interface for humans and digital workers to collaborate. Your business will be able quickly and seamlessly build bridges across collaboration points so that: Humans can pass work to digital workers to subsequently perform in the back office. Humans can trigger interactive collaboration with their digital worker colleagues. Businesses can also use Interact to validate business exceptions to drive higher ROI. Digital workers can also request approvals and raise exceptions with employees, if needed. Bottom line: Interact makes your digital workers accessible across the enterprise for front-, middle-, or back-office needs/use cases. Blue Prism Interact is currently available to customers who have premium support, or for a licensing fee. Contact your Blue Prism sales rep for details

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