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This community covers the Blue Prism offerings for Interact (f.k.a Self-Serve).

  • 1.  Hub Installation Issue

    Posted 05-27-2021 11:45
      |   view attached
    I am trying to install Blue Prism Hub 4.2 but it is throwing this error during the installation.
    All the prerequisites has been completed and all the database permissions are also given. I have attached the error log for reference. Kindly, provide me with a solution as soon as possible.
    Thank You.

    Uttaran Chowdhury
    Associate Consultant
    Tech Lateetud


    Blue Prism Hub.doc   1.91 MB 1 version

  • 2.  RE: Hub Installation Issue

    Posted 05-27-2021 13:09
    Hi Uttaran

    It's great you have the log, I think this is one for our Support team and they'll probably need it. Please contact with this issue.


    Joe Farr
    Product Consultant
    Blue Prism Limited

  • 3.  RE: Hub Installation Issue

    Posted 06-02-2021 18:33
    I'm trying to install Hub and it is asking to fulfill prerequisites. Can you guide me on how did you install the pre-required components?

    Thanks & Regards,
    Tejaskumar Darji
    Sr. RPA Consultant-Automation Developer

  • 4.  RE: Hub Installation Issue

    Posted 06-03-2021 06:37
    Hi Tejaskumar,

    Please refer to the Hub installation guide. For v4.3, you may find it here. Page 22 has links to all dependent libraries.

    Bruce Liu
    Senior Product Consultant, Professional Services
    Blue Prism

  • 5.  RE: Hub Installation Issue

    Posted 06-25-2021 17:21
    have you been installed hub?

    After installation i am unable to open 
    authentication.local ets any help would be appreciated

    Divyarani B
    IBM India Pvt Ltd

  • 6.  RE: Hub Installation Issue

    Posted 06-25-2021 17:35
    Hi Divyarani ,

    I have installed HUB and its working fine to me.

    Please find the below screenshot for Software requirements to Install HUB.

    If you are facing any issues with HUB URL or Authentication URL, look the below links may resolve your issues.

    Ram Prasad Gajula
    Software engineer

  • 7.  RE: Hub Installation Issue

    Posted 06-27-2021 12:00

    thank you for your comment. 

    Actually, my hub installation failed. I have checked all pre requisites and installed my hub carefully. I couldn't able to figure out the actual issue now. without installing the hub properly, i was trying to accessing the hub.local site :P 

    It was my mistake. now i have tried installing again and it failed. i have dropped an email to support team already. I am waiting for their reply.

    Divyarani B
    IBM India Pvt Ltd

Welcome to the Interact Community!

Interact is a collaboration platform that simplifies communication so that human workers can interact with digital workers securely, in real-time, and at scale. 

Interact HelpInteract FAQsKnown Issues List


Interact is a collaboration platform designed for enterprises – and the humans who work there – making them available to do other things. Interact allows Blue Prism processes to be extended into the front office and for work to be more easily collaborated on between the digital and human workforce. For more information, please visit our Getting Started with Interact page.
Interact is available to all Blue Prism customers with paid for support. Interact does require a license which is made available to you as part of the procurement process. There are no additional direct license costs for using Interact, however, there will be additional infrastructure to support the product. For those Blue Prism customers who don’t meet the above criteria, Interact is also available for a licensing fee.
Interact is available to all Blue Prism customers with paid support, or for a licensing fee. To get the latest version, please contact your Account Manager or Sales Representative.
Interact supports Blue Prism 6.4.0 or later.
The known issues list for Interact can be found on our Interact Help page.
The majority of our customers’ use cases are ideal for using both humans and digital workers, with digital colleagues augmenting human tasks. Interact is a good fit for businesses who'd like to make that interaction smoother by providing a common standard interface for humans and digital workers to collaborate. Your business will be able quickly and seamlessly build bridges across collaboration points so that: Humans can pass work to digital workers to subsequently perform in the back office. Humans can trigger interactive collaboration with their digital worker colleagues. Businesses can also use Interact to validate business exceptions to drive higher ROI. Digital workers can also request approvals and raise exceptions with employees, if needed. Bottom line: Interact makes your digital workers accessible across the enterprise for front-, middle-, or back-office needs/use cases. Blue Prism Interact is currently available to customers who have premium support, or for a licensing fee. Contact your Blue Prism sales rep for details