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This community covers the Blue Prism offerings for Interact (f.k.a Self-Serve).

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Interact not accessible from other machines

  • 1.  Interact not accessible from other machines

    Posted 09-15-2021 09:20


    we installed Interact in client environment. Locally (on Interact machine) everything works fine. When we try to access Interact (https://authentication.local) from other machines within client infrastructure we are getting error that it can't be reached. We updated hosts file with IP address of the Interact server we can see that the requests are going through the firewall but we are not getting anything back. We have self-signed certificates but I doubt there is any correlation with that.

    Any hint or tip what the reason can be?




    Zdeněk Kabátek
    Head of Professional Services

  • 2.  RE: Interact not accessible from other machines

    Posted 09-15-2021 09:44
    Hi Zdeněk

    There could be a few things going on here relating to the installation or certificates. This is one for and I'm sure this issue can be resolved for you and the client.


    Joe Farr
    Product Consultant
    Blue Prism Limited

  • 3.  RE: Interact not accessible from other machines

    Posted 23 days ago

    There are two things possible,

    1. Navigate to IIS and bind that website with the IP address assigned to that machine
    2. Use a DNS in your client environment, patching the host file on each machine is a time-consuming thing - although that works too.

    Let me know if that solves the issue.

    Rizwan Tayyab

  • 4.  RE: Interact not accessible from other machines

    Posted 21 days ago
    Hi, Rizwan,

    we tried that and when we changed the IP address binding we can't even login into the Interact on the local machine where it is installed.



    Zdeněk Kabátek
    Head of Professional Services

  • 5.  RE: Interact not accessible from other machines

    Posted 8 days ago
    Hi Zdenek,

    There are a number of websites which need to be resolvable for the functioning of interact, these include all the websites for hub. My recommended approach is to never use the default URLs, as these are only resolvable locally (they are added to the local hosts file on the hub/interact server during installation). Instead replace the .local with your internal domain name and then configure Host A records for all 11 records below in your internal domains DNS (E.G. Authentication.domain.internal) all host records should point to the same IP address of the Hub/interact server and none of the websites should be bound to an IP (leave as all unassigned)

    Website in IIS

    Default URL

    Blue Prism – Authentication Server


    Blue Prism – Hub


    Blue Prism – Email


    Blue Prism – Audit Service


    Blue Prism – File Service


    Blue Prism – Notification Center


    Blue Prism – License Manager


    Blue Prism – SignalR


    Blue Prism – Interact


    Blue Prism – IADA


    Blue Prism – Interact Remote API


    Ryan Andrews
    Platform Consultant
    Blue Prism

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