Interact

last person joined: 12 days ago 

This community covers the Blue Prism offerings for Interact (f.k.a Self-Serve).

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Interact not accessible from other machines

  • 1.  Interact not accessible from other machines

    Posted 09-15-2021 09:20

    Hi,

    we installed Interact in client environment. Locally (on Interact machine) everything works fine. When we try to access Interact (https://authentication.local) from other machines within client infrastructure we are getting error that it can't be reached. We updated hosts file with IP address of the Interact server we can see that the requests are going through the firewall but we are not getting anything back. We have self-signed certificates but I doubt there is any correlation with that.

    Any hint or tip what the reason can be?

    Thanks.

    Regards,

    Zdenek



    ------------------------------
    Zdeněk Kabátek
    Head of Professional Services
    NEOOPS
    http://www.neoops.com/
    Europe/Prague
    ------------------------------


  • 2.  RE: Interact not accessible from other machines

    Posted 09-15-2021 09:44
    Hi Zdeněk

    There could be a few things going on here relating to the installation or certificates. This is one for support@blueprism.com and I'm sure this issue can be resolved for you and the client.

    Thanks 


    ------------------------------
    Joe Farr
    Product Consultant
    Blue Prism Limited
    ------------------------------



  • 3.  RE: Interact not accessible from other machines

    Posted 23 days ago
    Hi,

    There are two things possible,

    1. Navigate to IIS and bind that website with the IP address assigned to that machine
    2. Use a DNS in your client environment, patching the host file on each machine is a time-consuming thing - although that works too.

    Let me know if that solves the issue.

    ------------------------------
    Rizwan Tayyab
    ------------------------------



  • 4.  RE: Interact not accessible from other machines

    Posted 21 days ago
    Hi, Rizwan,

    we tried that and when we changed the IP address binding we can't even login into the Interact on the local machine where it is installed.

    Regards,

    Zdenek


    ------------------------------
    Zdeněk Kabátek
    Head of Professional Services
    NEOOPS
    http://www.neoops.com/
    Europe/Prague
    ------------------------------



  • 5.  RE: Interact not accessible from other machines

    Posted 8 days ago
    Hi Zdenek,

    There are a number of websites which need to be resolvable for the functioning of interact, these include all the websites for hub. My recommended approach is to never use the default URLs, as these are only resolvable locally (they are added to the local hosts file on the hub/interact server during installation). Instead replace the .local with your internal domain name and then configure Host A records for all 11 records below in your internal domains DNS (E.G. Authentication.domain.internal) all host records should point to the same IP address of the Hub/interact server and none of the websites should be bound to an IP (leave as all unassigned)

    Website in IIS

    Default URL

    Blue Prism – Authentication Server

    https://authentication.local

    Blue Prism – Hub

    https://hub.local

    Blue Prism – Email

    https://email.local

    Blue Prism – Audit Service

    https://audit.local

    Blue Prism – File Service

    https://file.local

    Blue Prism – Notification Center

    https://notification.local

    Blue Prism – License Manager

    https://license.local

    Blue Prism – SignalR

    https://signalr.local

    Blue Prism – Interact

    https://interact.local

    Blue Prism – IADA

    https://iada.local

    Blue Prism – Interact Remote API

    https://interactremoteapi.local



    ------------------------------
    Ryan Andrews
    Platform Consultant
    Blue Prism
    Australia/Brisbane
    ------------------------------



Welcome to the Interact Community!

Interact is a collaboration platform that simplifies communication so that human workers can interact with digital workers securely, in real-time, and at scale. 

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Interact is a collaboration platform designed for enterprises – and the humans who work there – making them available to do other things. Interact allows Blue Prism processes to be extended into the front office and for work to be more easily collaborated on between the digital and human workforce. For more information, please visit our Getting Started with Interact page.
Interact is available to all Blue Prism customers with paid for support. Interact does require a license which is made available to you as part of the procurement process. There are no additional direct license costs for using Interact, however, there will be additional infrastructure to support the product. For those Blue Prism customers who don’t meet the above criteria, Interact is also available for a licensing fee.
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