Interact

last person joined: 12 days ago 

This community covers the Blue Prism offerings for Interact (f.k.a Self-Serve).

Expand all | Collapse all

Form Submission do not create an Item in queue.

  • 1.  Form Submission do not create an Item in queue.

    Posted 03-16-2021 13:24

    Good Day, Everybody!

    I am doing Interact Foundation Course in University. I faced up with the problem.

    To begin with, it is necessary to mention that i create 2 VM one of which is holding database and other is holding everything else. Yesterday, when i fully configured Interact, i created a small form from "Install Interact Guide" and it worked fine: i submitted a form and the queue item element appeared.
    Today, while doing Foundation, i create a process which uses "Get From Schema" and "Create Submission" actions. It`s not give any error or warning while processing and successfully creates a submission which i can view from interact. BUT, it`s not create an item in queue. 
    I tried to restart VM, restart servers, refresh the database. 
    I do not know what the problem and i give up. Maybe someone can explain and help me with this.

    Screen of Process.

    Scree of Form Submission.

    Thanks in advance!

    ​​

    ------------------------------
    Nikita Shuliak
    ------------------------------


  • 2.  RE: Form Submission do not create an Item in queue.

    Posted 03-17-2021 13:15
    Hello, Nikita,

    an item in a queue is created only in case a user submits the form. In your case user did not submit a form but a robot created a form for a user. Once the user opens the form fills data in and clicks submit button the item in queue will be created :).

    Regards,


    ------------------------------
    Zdeněk Kabátek
    Head of Professional Services
    NEOOPS
    http://www.neoops.com/
    Europe/Prague
    ------------------------------



  • 3.  RE: Form Submission do not create an Item in queue.

    Posted 08-05-2021 02:12
    Hi Team,

    I have tried to follow the steps mentioned here, but am unable to get queue item created, upon form submission from portal or blue prism itself.

    Any suggestions?

    ------------------------------
    Deep Shah Senior Developer/Mentor
    Senior Developer/Mentor
    Smart Automation Services
    Asia/Kolkata
    ------------------------------



  • 4.  RE: Form Submission do not create an Item in queue.

    Posted 07-03-2021 15:59
    Hi All,

    After submit the form in interact, form data not reflecting in work queue.

    Note: I have submitted the form in interact manually .  

    If you have any workaround, could you please share to me.

    ------------------------------
    Ram Prasad Gajula
    Software engineer
    EY
    Bangalore
    +919704497828
    ------------------------------



  • 5.  RE: Form Submission do not create an Item in queue.

    Posted 03-18-2021 20:26
    Hi Nikita,

    Zdenek may be correct but can I check with you that you are using the 'Create Submission' action or the 'Raise Submission' action?

    The 'Create Submission' action, should create a new submission, put it into the Submission History of the user and put an item in the Blue Prism queue ready for processing.

    The 'Raise Submission' action will create a new submission, but it will put the item into the Inbox of the user, the user (human worker) can then update/review before submitting. Only at this point will it get added into the Submission History and the Blue Prism queue.

    If you are using 'Create Submission' and you are only getting a 'Submission History' entry and not a Blue Prism Queue item, this is normally caused by an error with the data being using within the Form. For example if you have a number element and it does not contain a value then this can occur. Submitting empty number elements is not supported. Also if you are using radio buttons or dropdowns make sure the data match the values you defined in the Form.

    Therefore I would suggest you test this by making sure everything is populated in the fields being submitted. Alternatively test with fewer elements so you can check which one is causing the problem.

    Good luck.

    ------------------------------
    Adrian White
    Head of Product Consultancy
    Blue Prism Ltd
    ------------------------------



  • 6.  RE: Form Submission do not create an Item in queue.

    Posted 03-19-2021 07:57
    Hi, Nikita,

    Adrian is right. I tested it and when you create a submission it creates an item in the queue.

    Regards,

    ------------------------------
    Zdeněk Kabátek
    Head of Professional Services
    NEOOPS
    http://www.neoops.com/
    Europe/Prague
    ------------------------------



  • 7.  RE: Form Submission do not create an Item in queue.

    Posted 03-19-2021 11:04

    Hi, Zdeněk Kabátek!

    My code was totally fine. The problem was not caused by Blue Prism.

    I recently found your answer to someone, where you suggest to restart vm and recycle application pools. I restarted vm and it gave nothing, but when i recycled the app pool the queue appeared with all queue items. Awesome, right?

    So, thank you so much! Appreciate your help!

    All the best,

    Nikita Shuliak.



    ------------------------------
    Nikita Shuliak
    ------------------------------



  • 8.  RE: Form Submission do not create an Item in queue.

    Posted 07-05-2021 10:59
    Hi Ram

    In addition to the great suggestions above, I would make sure the queue is set up correctly in the basic information of the form. The delivery method should be set to Queue and the appropriate environment and queue selected:
    Cheers

    ------------------------------
    Joe Farr
    Product Consultant
    Blue Prism Limited
    ------------------------------



  • 9.  RE: Form Submission do not create an Item in queue.

    Posted 07-05-2021 13:55
    Hi Joe,

    Thank you for reply !

    I have provided the correct queue name while creating form in HUB.

    Please find the below screenshots for your reference.






    ------------------------------
    Ram Prasad Gajula
    Software engineer
    EY
    Bangalore
    +919704497828
    ------------------------------



  • 10.  RE: Form Submission do not create an Item in queue.

    Posted 07-06-2021 13:55
    Hi All,

    The Issues was resolved after changing the interact api host name.

    ------------------------------
    Ram Prasad Gajula
    Software engineer
    EY
    Bangalore
    +919704497828
    ------------------------------



  • 11.  RE: Form Submission do not create an Item in queue.

    Posted 07-06-2021 14:03
    Thanks for coming back and letting us know, Ram.

    ------------------------------
    Joe Farr
    Product Consultant
    Blue Prism Limited
    ------------------------------



  • 12.  RE: Form Submission do not create an Item in queue.

    Posted 07-06-2021 14:11
    Hi Joe,

    Is it possible to remove default uppercase letters( interact api host name) in upcoming versions.

    Please find the below image for your reference.



    ------------------------------
    Ram Prasad Gajula
    Software engineer
    EY
    Bangalore
    +919704497828
    ------------------------------



  • 13.  RE: Form Submission do not create an Item in queue.

    Posted 07-06-2021 14:53
    Good point Ram, it does say that uppercase letters aren't supported but it's a little confusing. 

    Leave this one with me.

    Cheers

    ------------------------------
    Joe Farr
    Product Consultant
    Blue Prism Limited
    ------------------------------



  • 14.  RE: Form Submission do not create an Item in queue.

    Posted 07-06-2021 16:17

    Hi Joe,

    Thank you for your response.

     If we selected uppercase letters wrongly while installing Blue Prism Interact, is there any workaround to overcome this issue without reinstalling Blue Prism Interact ?  






    ------------------------------
    Ram Prasad Gajula
    Software engineer
    EY
    Bangalore
    +919704497828
    ------------------------------



  • 15.  RE: Form Submission do not create an Item in queue.

    Posted 07-06-2021 16:20
    Hi Ram

    I believe there are ways to do so, and support@blueprism.com will be better placed to help you, but I think the easiest way would be to reinstall, I'm afraid.

    Cheers

    ------------------------------
    Joe Farr
    Product Consultant
    Blue Prism Limited
    ------------------------------



  • 16.  RE: Form Submission do not create an Item in queue.

    Posted 07-14-2021 18:00

    As mentioned, the easiest solution is to perform reinstall but if you wish to manually make the changes, it must be done in the following areas:

    -IIS application bindings for each page

    -Appsetting.json files for all applications (change all domain names to lowercase)

    -Windows hosts file mappings



    ------------------------------
    Christina Morales
    Senior Support Engineer
    Blue Prism
    ------------------------------



  • 17.  RE: Form Submission do not create an Item in queue.

    Posted 07-14-2021 18:23
    Hi Christina,

    Good Day !

    Thank you for your response.

    I changed host file and changed bindings in IIS before reinstalling interact, but no luck.

    Do we need to change anything in ssl certificates?

    May I know which appsetting JSON file need to change ?


    ------------------------------
    Ram Prasad Gajula
    Software engineer
    EY
    Bangalore
    +919704497828
    ------------------------------



  • 18.  RE: Form Submission do not create an Item in queue.

    Posted 08-11-2021 21:05
    Hi Deep,

    Try to recycle the interact, interact api and lada websites in IIS Manager.

    Note : Do not recycle other than above sites.

    ------------------------------
    Ram Prasad Gajula
    Software engineer
    EY
    Bangalore
    +919704497828
    ------------------------------



  • 19.  RE: Form Submission do not create an Item in queue.

    Posted 08-12-2021 08:33
    Hi, Deep,

    can you check the logs in the following folders:
    1. "c:\Program Files (x86)\Blue Prism\Interact Remote API\Logs_InteractRemoteApi" 
    2. "c:\Program Files (x86)\Blue Prism\Hub\Logs_Hub\"
    3. "c:\Program Files (x86)\Blue Prism\Interact\Logs_Interact"

    You may find some useful information there.

    Regards,

    Zdenek

    ------------------------------
    Zdeněk Kabátek
    Head of Professional Services
    NEOOPS
    http://www.neoops.com/
    Europe/Prague
    ------------------------------



Welcome to the Interact Community!

Interact is a collaboration platform that simplifies communication so that human workers can interact with digital workers securely, in real-time, and at scale. 

Interact HelpInteract FAQsKnown Issues List

FAQs

Interact is a collaboration platform designed for enterprises – and the humans who work there – making them available to do other things. Interact allows Blue Prism processes to be extended into the front office and for work to be more easily collaborated on between the digital and human workforce. For more information, please visit our Getting Started with Interact page.
Interact is available to all Blue Prism customers with paid for support. Interact does require a license which is made available to you as part of the procurement process. There are no additional direct license costs for using Interact, however, there will be additional infrastructure to support the product. For those Blue Prism customers who don’t meet the above criteria, Interact is also available for a licensing fee.
Interact is available to all Blue Prism customers with paid support, or for a licensing fee. To get the latest version, please contact your Account Manager or Sales Representative.
Interact supports Blue Prism 6.4.0 or later.
The known issues list for Interact can be found on our Interact Help page.
The majority of our customers’ use cases are ideal for using both humans and digital workers, with digital colleagues augmenting human tasks. Interact is a good fit for businesses who'd like to make that interaction smoother by providing a common standard interface for humans and digital workers to collaborate. Your business will be able quickly and seamlessly build bridges across collaboration points so that: Humans can pass work to digital workers to subsequently perform in the back office. Humans can trigger interactive collaboration with their digital worker colleagues. Businesses can also use Interact to validate business exceptions to drive higher ROI. Digital workers can also request approvals and raise exceptions with employees, if needed. Bottom line: Interact makes your digital workers accessible across the enterprise for front-, middle-, or back-office needs/use cases. Blue Prism Interact is currently available to customers who have premium support, or for a licensing fee. Contact your Blue Prism sales rep for details

Have you taken a Blue Prism University course? Let us know your thoughts!

Take the BPU Survey today!