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This community covers the Blue Prism offerings for Interact (f.k.a Self-Serve).

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Installation Problem - HUB

  • 1.  Installation Problem - HUB

    Posted 04-30-2021 15:01
    i have a problem about Inteact's installation, specifically during the HUB's installation.
    After the login into the address ims.local, the browser show me this:

    Clicking on the icon "Hub" , the browser return this generic error:

    Anyone did u have this problem? U have a suggest to resolve them?
    Thanks u!

    Ambrogio Crivelli
    RPA Developer

  • 2.  RE: Installation Problem - HUB

    Posted 04-30-2021 16:05
    Hey Ambrogio,

    This could be caused by a number of issues so you may need to contact to get this resolved.

    However, you can check the logs to see the error, and our Customer Support team will likely need more information anyway. The default location for the logs is: C:\Program Files (x86)\Blue Prism\Hub\Logs_Hub.

    Hope this helps!

    Joe Farr
    Product Consultant
    Blue Prism Limited

  • 3.  RE: Installation Problem - HUB

    Posted 04-30-2021 17:02
    Thanks a lot Joe,
    look into the log file i could solve the problem: the certificates created were rest into the Personal Folder! 
    Move them into the Trusted root Certification i have resolve the problem.

    thank u for the suggestion!

    Ambrogio Crivelli
    RPA Developer

Welcome to the Interact Community!

Interact is a collaboration platform that simplifies communication so that human workers can interact with digital workers securely, in real-time, and at scale. 

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