Service Assist

last person joined: 22 days ago 

This community covers all Blue Prism offerings for Service Assist.

🌐🤖 Blue Prism World this week! 🤖🌐

  • 1.  🌐🤖 Blue Prism World this week! 🤖🌐

    Posted 05-17-2021 08:46
    Happy Monday!

    A quick reminder that this week is our Blue Prism Virtual World event. As it is online, you can catch up with all of our events in your own time by registering at Blue Prism World 2021.

    My colleagues have some great insights - in particular I'd highly recommend Innovation at Scale by Dr Kam Star, and Transform with Blue Prism Version 7 by Chris Strong and Robert Nicklin. Both are examples of the direction we are taking our products and include elements which we hope to see in Service Assist later on this year.

    **Personal Plug Alert**
    There is also a session on Service Assist - if you're already a Service Assist customer wanting to understand the potential of your product, or interested in what Service Assist can do for you, make sure you check out Save millions (even billions!) using Blue Prism for Customer Services. 

    Again, be sure to sign up at Blue Prism World 2021 today to make sure you don't miss out on a week of fantastic content, tips, and inspiration.

    ------------------------------
    James Wood Solutions Product Manager
    Blue Prism
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Welcome to the Service Assist Community!

The community for Contact Center and other Front Office RPA discussions. This community is focused on helping you to get the most out of Service Assist and solving your business challenges. Please feel free to ask questions, share your experiences, and get stuck in!

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FAQs

Service Assist is a highly secure, scalable enterprise automation solution designed for contact centers. The solution provides a complete automation layer inside your contact center ecosystem. It is enabled by the Blue Prism Digital Workforce – a pool of software robots that act as digital assistants to contact center agents and virtual channels, accelerating end-to-end digital customer service. Digital workers seamlessly communicate with agents, back office systems and across chatbots, web forms, IVRs and other CX tools to accelerate customer interactions. The agents are also provided a 360-degree view of the customer across multiple channels and interactions. With Service Assist, your agents can view the most updated information in one place, make sound and strategic decisions, and delegate the task to the digital worker for completion.
Many, or almost all, current suppliers have a per agent or service worker price. This is called “per desktop pricing”. But RPA digital workers are not talking to end user customers and serving them. Why should they be priced on a per desktop basis? This is like paying agents based on the number of end user customers of the business. In a B2C businesses, this will quickly become a very large number. Blue Prism Service Assist digital workers have no per agent desktop price. They are priced based on the number of digital workers and that is a function of how much work needs to be done. This is a much more friendly pricing model as the size of the service force gets larger or as the customer scales up their solution.
Please contact your Blue Prism sales representative for more information on Blue Prism Service Assist.
Service Assist 2020.2 is compatible with Blue Prism versions 6.7, 6.8, 6.9 and 6.10.
Known issues for the latest version of Service Assist can be found here.
Service Assist requires a paid license to run. For a trial or demo, please get in touch with our sales team.
More information is available on the Service Assist portal page and in the online help.

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