Service Assist

last person joined: 22 days ago 

This community covers all Blue Prism offerings for Service Assist.

Welcome to the Service Assist Community

  • 1.  Welcome to the Service Assist Community

    Posted 03-22-2021 17:11

    Service Assist is a highly scalable interface which puts all your systems at a Customer Service Agent's fingertips. By unifying all of your core systems into a single browser screen, and carrying out manual admin tasks using Blue Prism Digital Workers, Call Center Agents, Field Workers, and Retail Employees can access what they need, from wherever they need, and get on with looking after your customers.

    To get the low-down on what Service Assist can do for your Customer Operations, take a look at this Webinar in which my colleagues Alisa DiStaso and Rachael Smith talk through the End-to-End Service Assist experience.

    I'm delighted to introduce the Service Assist Community as a discussion forum for anyone who is involved in customer-facing environments, whether you're on the shop floor, or involved in planning RPA projects for your organisation - we want to hear from you. We'll be bringing content, webinars, and events to help solve your problems, as well as opening up the forum for your comments, feedback, or your experiences if you're already a Service Assist user.

    Do you have any insights from which other community users would benefit?

    Are there any features which you'd like to see in the product?

    Are there any particular problems you need to solve?

    This community is here to help you, and is your way of contacting the right people in Blue Prism who can be of help.

    Happy Posting!

    James Wood Solutions Product Manager

Welcome to the Service Assist Community!

The community for Contact Center and other Front Office RPA discussions. This community is focused on helping you to get the most out of Service Assist and solving your business challenges. Please feel free to ask questions, share your experiences, and get stuck in!

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Service Assist is a highly secure, scalable enterprise automation solution designed for contact centers. The solution provides a complete automation layer inside your contact center ecosystem. It is enabled by the Blue Prism Digital Workforce – a pool of software robots that act as digital assistants to contact center agents and virtual channels, accelerating end-to-end digital customer service. Digital workers seamlessly communicate with agents, back office systems and across chatbots, web forms, IVRs and other CX tools to accelerate customer interactions. The agents are also provided a 360-degree view of the customer across multiple channels and interactions. With Service Assist, your agents can view the most updated information in one place, make sound and strategic decisions, and delegate the task to the digital worker for completion.
Many, or almost all, current suppliers have a per agent or service worker price. This is called “per desktop pricing”. But RPA digital workers are not talking to end user customers and serving them. Why should they be priced on a per desktop basis? This is like paying agents based on the number of end user customers of the business. In a B2C businesses, this will quickly become a very large number. Blue Prism Service Assist digital workers have no per agent desktop price. They are priced based on the number of digital workers and that is a function of how much work needs to be done. This is a much more friendly pricing model as the size of the service force gets larger or as the customer scales up their solution.
Please contact your Blue Prism sales representative for more information on Blue Prism Service Assist.
Service Assist 2020.2 is compatible with Blue Prism versions 6.7, 6.8, 6.9 and 6.10.
Known issues for the latest version of Service Assist can be found here.
Service Assist requires a paid license to run. For a trial or demo, please get in touch with our sales team.
More information is available on the Service Assist portal page and in the online help.

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