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Blue Prism Service Assist for AWS

  • 1.  Blue Prism Service Assist for AWS

    Posted 06-27-2021 16:56
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    You all might have seen the recent press release about our partnership with AWS.   We are very excited and think this is a game changer.  I wanted to provide some more context around this partnership.  Each solution individually drives huge value in the contact center.  But, by leveraging AWS Connect on the front of the contact center engagement and Service Assist and Elasticache to drive a faster, more efficient and more engaging customer experience, Call Centers now have a solution to drive true digital transformation.  With the Blue Prism Service Assist for AWS solution, organizations now have a cloud deployment model to drive hyper-automation which can drive an up to 50% reduction in Average Handle Time (AHT) and a 40% increase in workload capacity.  All while driving an amazing customer experience.  Please feel free to message me here if you want to learn more about how we can support your contact center intelligent automation needs with AWS.

    Alisa DiStaso
    Director Contact Center Solutions
    Blue Prism


Welcome to the Service Assist Community!

The community for Contact Center and other Front Office RPA discussions. This community is focused on helping you to get the most out of Service Assist and solving your business challenges. Please feel free to ask questions, share your experiences, and get stuck in!

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Service Assist is a highly secure, scalable enterprise automation solution designed for contact centers. The solution provides a complete automation layer inside your contact center ecosystem. It is enabled by the Blue Prism Digital Workforce – a pool of software robots that act as digital assistants to contact center agents and virtual channels, accelerating end-to-end digital customer service. Digital workers seamlessly communicate with agents, back office systems and across chatbots, web forms, IVRs and other CX tools to accelerate customer interactions. The agents are also provided a 360-degree view of the customer across multiple channels and interactions. With Service Assist, your agents can view the most updated information in one place, make sound and strategic decisions, and delegate the task to the digital worker for completion.
Many, or almost all, current suppliers have a per agent or service worker price. This is called “per desktop pricing”. But RPA digital workers are not talking to end user customers and serving them. Why should they be priced on a per desktop basis? This is like paying agents based on the number of end user customers of the business. In a B2C businesses, this will quickly become a very large number. Blue Prism Service Assist digital workers have no per agent desktop price. They are priced based on the number of digital workers and that is a function of how much work needs to be done. This is a much more friendly pricing model as the size of the service force gets larger or as the customer scales up their solution.
Please contact your Blue Prism sales representative for more information on Blue Prism Service Assist.
Service Assist 2020.2 is compatible with Blue Prism versions 6.7, 6.8, 6.9 and 6.10.
Known issues for the latest version of Service Assist can be found here.
Service Assist requires a paid license to run. For a trial or demo, please get in touch with our sales team.
More information is available on the Service Assist portal page and in the online help.