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🎉Introducing Service Assist 2021.1🎉

  • 1.  🎉Introducing Service Assist 2021.1🎉

    Posted 05-13-2022 12:47

    Announcement from: 04-19-2021

    It's been an eventful few months here at Service Assist HQ as we have been preparing for the launch of the latest version of Service Assist - 2021.1 - which was released 8th April.

    We've kept true to our original aim of offering a hugely scalable RPA interface for Customer Service Agents and added a little more of the good stuff, and a smattering of new features which we think you'll enjoy:

    • Architectural Updates to improve scalability which have been proven to run at well over 200k calls a day without breaking a sweat
    • DirectURL, which allows IT teams to embed Service Assist into any web UI to augment existing systems with Digital Worker capabilities - including into customer-facing systems for that all important Self-Service
    • Upgrades to user management including enhanced SSO and Active Directory integrations to set up agents with the right level of permissions without the IT overhead
    • A toolbox of additional deployment options including support for MySQL8, Kubernetes (V3+), Ubuntu, and Amazon ECS
    • And, most importantly, Emoji Support 😃😃😃

    For a full run-down of What's New, get in touch with our team who will be happy to show off our very latest! Alternatively, the latest version of Service Assist is now available to download here.

    It's been an eventful few months here at Service Assist HQ as we have been preparing for the launch of the latest version of Service Assist - 2021.1 - which was released 8th April.

    We've kept true to our original aim of offering a hugely scalable RPA interface for Customer Service Agents and added a little more of the good stuff, and a smattering of new features which we think you'll enjoy:

    • Architectural Updates to improve scalability which have been proven to run at well over 200k calls a day without breaking a sweat
    • DirectURL, which allows IT teams to embed Service Assist into any web UI to augment existing systems with Digital Worker capabilities - including into customer-facing systems for that all important Self-Service
    • Upgrades to user management including enhanced SSO and Active Directory integrations to set up agents with the right level of permissions without the IT overhead
    • A toolbox of additional deployment options including support for MySQL8, Kubernetes (V3+), Ubuntu, and Amazon ECS
    • And, most importantly, Emoji Support 😃😃😃

    For a full run-down of What's New, get in touch with our team who will be happy to show off our very latest! Alternatively, the latest version of Service Assist is now available to download here.



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    James Wood Solutions Product Manager
    Blue Prism
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