Robotic Operating Model (ROM)

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100+ process Monitoring in Control

  • 1.  100+ process Monitoring in Control

    Posted 12-13-2020 13:31
    Hi All,

    How to monitor 100+ processes in BP control room without any mistake.
    As it is difficult for couple of resources to keep an eye on 100+ live processes running in control room.

    Please provide the methods or approaches use to ease the work for resources.

    Please forward this to other group and get suggestions.

    Jatin Kalra
    Noida UP

  • 2.  RE: 100+ process Monitoring in Control

    Posted 01-16-2021 11:08
    I'd suggest the answer to your question has two parts to it. 

    1. Alerting - how are your Blue Prism solutions proactively sending alerts if there is something requiring controller action.  If your ops team are continually monitoring screens rather than receiving alerts then you will struggle to scale your use of RPA.  If a solution finds no work when it always should or if it is terminating etc your controller it should send a message somehow to your control room team. 

    2. MI reporting and/or dashboards.  Most large customers have created their own real time views in their MI tool of choice (we use Splunk for our own COE dashboard). With Data Gateways it has got safer to build your MI outputs as you no longer need to query the prod database.

    Denis Dennehy
    Head of Customer Success, EMEA
    Blue Prism Ltd

  • 3.  RE: 100+ process Monitoring in Control

    Posted 01-18-2021 08:14
    Hi Jatin,

    Building on Denis' suggestions, I also have a couple of tips on how to help keep it organised.

    1. Use custom views in Control Room. You can set up different views and save them for easy recall. So you can have one to show recent terminations, currently running process or a specific selection of processes.
    2. Have clear documentation of your schedules, so it's easy to see what should be running at any given time. Excel is probably the most readily accessible way, I split the Digital Workers across the columns, and the rows for each hour.
    3. If it makes sense for your configuration, you can segregate your digital workers into pools. In the system panel, under the resources section you can add pools. This enables you to put your digital workers into 'teams', it can also help tidy up the resources panel in Control Room for easy viewing.
    4. Ensure each process has clear documentation for how to proceed in the event of a termination, whether the process can be retried or if it needs manual intervention, etc.
    5. Pool your work queues. Much like your digital workers, you can group your work queues by type/division/team.

    There's likely more you can do along this theme, but essentially I would do what you can to organise and simplify your environment.

    Ben Lyons

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The Robotic Operating Model (ROM) is Blue Prism’s industry leading approach to successfully deliver maximum business benefit through the scaled deployment of Robotic Process Automation (RPA). It has been developed based on more than a decade of experience and knowledge of deploying Blue Prism at scale in countries and industries across the globe. The ROM has been designed to integrate fully with an organization's existing change management systems, thereby removing the need for additional procedural and governance obligations. Check out the ROM Service Model.
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You can access the ROM by visiting the Blue Prism Portal, or click here.
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