Topic Thread

OUTLOOK VBO- Duplicate emails

  • 1.  OUTLOOK VBO- Duplicate emails

    Posted 05-13-2020 12:41

    Hello,

     

    We recently updated to O365 on our virtual machine and we are finding an issue where Outlook VBO, adds an email in the DRAFTS/OUTBOX folder even if an email is sent and once outlook is started on the next run of the process, it will automatically send out anything in the DRAFTS folder resulting in duplicate email.

    We have added wait stages of up to 60 seconds to ensure the instance of Outlook is not closing too quickly before the email is sent out. Before the end of our process we open Outlook again for another 90 seconds to see if that will empty out the OUTBOX folder, but nothing seems to be working, we continue to experience the issue of duplicate emails. Has anyone faced a similar situation ?

     



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