Control Room & Scheduler

Expand all | Collapse all

Email notification when Resource PC is unavailable?

  • 1.  Email notification when Resource PC is unavailable?

    Posted 03-08-2019 12:30
    Hi! Is there a way for Blue Prism to send a notification email whenever a resource PC is offline (or if it's offline when trying to run a scheduled process)? As of now, if the resource PC is unavailable at scheduled time, there is no notification to call attention to something being wrong. You can of course see it in schedule log, but that requires an active step to check. We have set the process to send an email on completion, so a lack of email will give an indication that something is wrong. However, with multiple processes a lack of email = forgotten process.


  • 2.  There's no functionality for…

    Posted 03-08-2019 16:23
    There's no functionality for Blue Prism to send emails without a session running. But I agree that it would be nice feature.


  • 3.  It is annoying.  Solution…

    Posted 03-10-2019 21:31
    It is annoying.  Solution our team came up with in lieu of something better coming from BP direct was to create a process that pings each active resource and then sends an email to the control email inbox to check any resources that didn't respond or that the process couldn't connect to.


  • 4.  RE: It is annoying.  Solution…

    Posted 06-17-2019 13:37

    Hej,

    We also do bit of this, but you could encourage your ops team to do more than just ping. 

    Powershell and other tools can query the resource, but you need to query both login agent and runtime if you want to work on it to perfection.

    http://<your.resouce.com>:8180/status  <-- LoginAgent port. Runtime is normally 8181 if you did not change. 

    would respond something:

    RESOURCE UNIT
    Total running: 0


    The thing we did not figure out yet is how to cope with things like reboots, patch windows etc. "False positives" 

    BR,Håkan



    ------------------------------
    Hakan Engman
    Automation engineer
    Teliacompany.com
    Europe/Stockholm
    ------------------------------



  • 5.  RE: Email notification when Resource PC is unavailable?

    Posted 08-02-2019 06:51
    Hi,
    if you have SPLUNK Tool available in your organization, you can very well use that.
    Once you integrate SPLUNK with the Blue Prism Event Log, what you are looking for is possible.
    When a resource PC goes offline, is logs it in the Blue Prism Event Logs. like below
    Error creating sessions - terminating remaining sessions: BluePrism.Scheduling.ScheduleException: Resource ABCD:0000 is offline - retried 10 times.
    You can look for such pattern and generate alerts as well create a real-time dashboard in Splunk to see all resource offline.
    Well you need some sort of monitoring tool, to get this done, as out of the box this thing is not available.


    ------------------------------
    Shibu Tewar
    VP
    Credit Suisse
    Asia/Kolkata
    ------------------------------