Control Room & Scheduler

Expand all | Collapse all

Adobe Reader Application Error - Process stuck at warning

  • 1.  Adobe Reader Application Error - Process stuck at warning

    Posted 11-26-2019 11:08
    I have an adobe reader object that gets stuck in a wait stage when the application gets a Runtime Error "C++ Runtime library error R6025" (screenshot below). Although the object is set to have external timeout, it still gets stuck in a wait stage until the error dialog is manually closed. The process is shown having a Warning status in the control room. I have a few questions:
    (1) Has anyone figured out why object gets stuck even if external timeout is set? Any workaround suggestions?
    (2) Is there a way to get an alert or query when a process is showing at a "Warning" State? 


    ------------------------------
    Ejaj Meemo
    RPA Developer
    BT
    Europe/London
    ------------------------------


  • 2.  RE: Adobe Reader Application Error - Process stuck at warning

    Posted 11-27-2019 06:41
    Hi Ejaj,

    Generally this error encountered when the runtime components of Visual C++ libraries are missing or corrupted for some reasons.
    For further information, please find the following KB article which is posted under the Microsoft Community.
    https://answers.microsoft.com/en-us/windows/forum/windows_7-windows_programs/runtime-error-p6025-pure-virtual-function-call-on/89e10d2f-b949-e011-8dfc-68b599b31bf5

    ------------------------------
    Jega Avinasinathan
    Customer Support Engineer
    Blue Prism
    ------------------------------