Topic Thread

Expand all | Collapse all

How to fix Resource Not Connected

  • 1.  How to fix Resource Not Connected

    Posted 12-26-2019 10:31
    I have resource (RPA-IC-DEV) state is Idle but Connection is Not Connected.
    How to fix resource?



    ------------------------------
    NONTHAKORN PRISAROJ
    Technical Architect
    ZyGen Co., Ltd.
    Asia/Bangkok
    ------------------------------


  • 2.  RE: How to fix Resource Not Connected

    Posted 12-27-2019 19:22
    Hi there, 

    The "Idle" state that you're reading is coming from the last known values in the Database, where as "connected" comes from the heartbeat between application server and runtime resource. Right now, assume that your resource is not connected, restart it, and check to make sure there's nothing preventing communication between the two points. 

    For more information: 

    Charles Trott

    Senior Product Consultant


    M: 737-212-9205

    D: +44 1925 964040 x679


    This e-mail from Blue Prism Group plc or a member of its group of companies is intended exclusively for the addressee and may contain legally privileged or confidential information. If you are not the intended recipient you must not read use nor disclose the information in the email or attachments. Please notify Blue Prism by replying to this email and permanently delete the email from your records. Blue Prism operates an anti-virus policy but does not accept responsibility for any damage caused by viruses transmitted. Blue Prism Group plc Registered in England No: 09759493. Registered Office: 2 Cinnamon Park, Warrington, Cheshire, WA2 0XP





  • 3.  RE: How to fix Resource Not Connected

    Posted 12-30-2019 02:04
    Hi Charles Trott,

    Thank you very much for support.
    After restart vm resource connection is "Yes - Connected".


    ------------------------------
    NONTHAKORN PRISAROJ
    Technical Architect
    ZyGen Co., Ltd.
    Asia/Bangkok
    ------------------------------