"If Runtime Resources show as being offline within Control Room, which is running directly on the Application Server (whether connected directly to a database or connected to a Blue Prism Server type connection), then you need to check the communications between the Runtime Resource and the Application Server."Do you know how I can check the communication between Runtime Resource & Application Server?
"Ensure that there are no firewall settings (both hardware and software) blocking the ports in use or the actual applications (automate.exe and for the Application Server - blueprismserverservice.exe or BPserver.exe depending on whether or not you are running your BP server via the server service)."Both of these applications are allowed through the firewall. I even tried disabling the firewall on runtime resource, but it made no difference.
"In addition, check that there is no Network Address Translation in use between the machines (v4.2 and v5, and v6 if using .NET Remoting type of configuration)."We are using WCF so this one should not apply.Thanks Again,
Hi Syed,Do you know how I can check the communication between Runtime Resource & Application Server?I got a recommendation to do a psping test between all the BP components. There is an article about it here: https://portal.blueprism.com/system/files/documents/How%20to%20use%20PsPing%20to%20test%20ping%2C%20latency%20%26%20bandwidth%20between%20Blue%20Prism%20Components.pdf
Hi Syed,Currently I am facing the same problem. The problems started after an upgrade from Win7 to Win10. My best guess is that your newest VM is not configured as the others. For example running programs in admin mode or having a different power setting. If you find a solution,please share.Best regards,