Control Room & Scheduler

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When resource is offline in control room

  • 1.  When resource is offline in control room

    Posted 07-29-2019 14:58
    Hi,

    I am looking for getting an automated email when resource (VDI) goes offline in Blueprism control room. I would also like to get an email when a process is triggered by scheduler against a resource which is offline in control room. Please let me know if anyone has done it successfully. ​

    Thanks
    Sanjeev


  • 2.  RE: When resource is offline in control room

    Posted 07-31-2019 06:46
    Hi,

    i am not sure whether this will help you but we have done this with an extra bp license. 

    a separate bot is developed to monitor all the remaining bots. For resource status you need to connect to database and using a query you can get the BPAResource table data where you can see the resource name, status and all. whenever resource status is offline, missing or warning you can send an email.
    not only this we can do a lot more with this bot like monitoring queues, credential expiry dates etc...

    this process will be efficient only if there are more bots in production. you can ignore this if you have only one or two bots in prod

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    Kiran Annangi
    Software Engineer
    Dxc Technologies
    Asia/Kolkata
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  • 3.  RE: When resource is offline in control room

    Posted 07-31-2019 08:59
    Edited by Tetsuji Junicho 07-31-2019 09:24
    Hi,

    Generally, you need to monitor, using third-party tool,  the Windows Event Logs, of Application Server for the former case, and of VDI for the latter case.

    Hope this helps.

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    Tetsuji Junicho
    Manager of RPA Practice Grp.
    Accenture Japan
    Asia/Tokyo
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  • 4.  RE: When resource is offline in control room

    Posted 07-31-2019 12:26
    Thank you, I am not sure whether we can afford any third party tool. But, thanks for your suggestion.​

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    Controller
    Legal&General
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  • 5.  RE: When resource is offline in control room

    Posted 08-01-2019 13:50
    HI Tetsuji Junicho,

    When you say Windows event Log in VDI DO you mean monitoring manually? If it is some kind of automation can you elaborate more on that.

    Thanks,

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    Harish kumar
    RPA Developer
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  • 6.  RE: When resource is offline in control room

    Posted 08-02-2019 07:22
    Edited by Tetsuji Junicho 08-02-2019 07:23
    Hi @Harish kumar Mogulluri,

    When I say Windows Event Logs on VDI, I mean monitoring the logs by the third-party tool such as Splunk.

    Hope this helps.

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    Tetsuji Junicho
    Manager of RPA Practice Grp.
    Accenture Japan
    Asia/Tokyo
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  • 7.  RE: When resource is offline in control room

    Posted 07-31-2019 12:25
    Hi Kiran, thanks for your reply. This should be useful ​for us.

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    Controller
    Legal&General
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  • 8.  RE: When resource is offline in control room

    Posted 08-02-2019 06:54
    Hi,
    If you have SPLUNK Tool available in your organization, you can very well use that.
    Once you integrate SPLUNK with the Blue Prism Event Log, what you are looking for is possible.
    When a resource PC goes offline, is logs it in the Blue Prism Event Logs. like below
    Error creating sessions - terminating remaining sessions: BluePrism.Scheduling.ScheduleException: Resource ABCD:0000 is offline - retried 10 times.
    You can look for such pattern and generate alerts as well create a real-time dashboard in Splunk to see all resource PC's offline.
    Well you need some sort of monitoring tool, to get this done, as out of the box this thing is not available.

    Hope this is helpful.


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    Shibu Tewar
    VP
    Credit Suisse
    Asia/Kolkata
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  • 9.  RE: When resource is offline in control room

    Posted 08-05-2019 13:11

    Depending a little bit on your setup. (weather you run one or two ports using login agent) One needs to filter out the "false positives", meaning you will have resouces beeing offline for a while when switching from runtime to LoginAgent and vice versa. 

    I guess defining a maximum timeframe is needed. "If a resouce is offline for more than X minutes, trigger a alert action".



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    Hakan Engman
    Automation engineer
    Teliacompany.com
    Europe/Stockholm
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