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Show Positions in Queue - Not Working Since V6.4.2 Upgrade

  • 1.  Show Positions in Queue - Not Working Since V6.4.2 Upgrade

    Posted 02-05-2020 07:52
      |   view attached
    ​​We recently updated to v6.4.2 from v5 and since the upgrade the option in Control Room to 'Show Positions in Queue' is no longer active.

    Has anyone else seen this and is there a fix?

    Cheers

    Steve

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    Steven Blake
    Process Automation Specialist
    Computershare
    Europe/London
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  • 2.  RE: Show Positions in Queue - Not Working Since V6.4.2 Upgrade

    Posted 02-05-2020 13:21
    Haha, I've been using BP for a while now and I've never used that feature. What is it even supposed to do? It is grayed out for me as well in 6.5.1 in all queues no matter what the state of the queue is.

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    Dave Morris
    3Ci @ Southern Company
    Atlanta, GA
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  • 3.  RE: Show Positions in Queue - Not Working Since V6.4.2 Upgrade

    Posted 02-05-2020 13:29
    ​Hi Dave, we use it to show which items were going to be processed in the queue next.  If we needed a queue item processed urgently we'd defer any items ahead of it so that it was at queue position 1.  Quite useful but now its greyed out!

    Cheers

    Steve

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    Steven Blake
    Process Automation Specialist
    Computershare
    Europe/London
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  • 4.  RE: Show Positions in Queue - Not Working Since V6.4.2 Upgrade

    Posted 02-05-2020 13:43
    Edited by Dave Morris 02-05-2020 13:43
    I looked it up in the Support Center, and this came up: http://portal.blueprism.com/customer-support/support-center#/path/1325331882

    Are you using Active Queues? This would explain why I've never used that option if it's always been only for active queues. I've only used active queues for funsies not for production.


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    Dave Morris
    3Ci @ Southern Company
    Atlanta, GA
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  • 5.  RE: Show Positions in Queue - Not Working Since V6.4.2 Upgrade

    Posted 02-05-2020 14:33
    You've earned your money today Dave, that's exactly that I needed!  Thanks ​

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    Steven Blake
    Process Automation Specialist
    Computershare
    Europe/London
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  • 6.  RE: Show Positions in Queue - Not Working Since V6.4.2 Upgrade

    Posted 03-18-2020 10:48
    Hi All.
    We have had the same issue migrating to V6.4.2 Having always used the queue position in the past.

    Interestingly previous this was available without the queue being of Live Queue type. Would be interesting to know if this is an intended change of actually a bug in the new version.

    The option is available in Live queues, but not in standard queues as it always was. The annoying part about that is that I prefer not to use live queues and like the functionality of the pause option in the standard queues.

    Is it possible to get someone from BP to confirm if this change was intended? Maybe there is now an option in the settings to adjust this?

    Cheers

    ------------------------------
    Andrew Rowe
    RPA Developer
    BT
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  • 7.  RE: Show Positions in Queue - Not Working Since V6.4.2 Upgrade

    Posted 03-18-2020 10:54
    ​Check out the active queues check box under System > Work Queues.  Clicking that will give you the option to show positions in the queue.  It'll move your queue into the active queues folder though
    Cheers

    ------------------------------
    Steven Blake
    Process Automation Specialist
    Computershare
    Europe/London
    ------------------------------



  • 8.  RE: Show Positions in Queue - Not Working Since V6.4.2 Upgrade

    Posted 03-18-2020 11:04

    Thanks Steven,

     

    Sorry it as Active queues I was referring to when I mentioned "Live Queue". Just seems strange they would change the functionality, seems more likely to be an error in the new code.

     

    Cheers

     

    Andrew Rowe Robotic Process Automation Developer Customer Experience  Enterprise