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Securely using vSphere to monitor runtime activity

  • 1.  Securely using vSphere to monitor runtime activity

    Posted 08-15-2019 06:39
    Our process controllers use vSphere to hop into an existing session in production on a runtime bot so they can see what the bot is doing. They usually do this when weird things are happening just to get to the bottom of it.

    If we start to add processes which access secure sites (like banking sites) this presents a serious issue as the controller could potentially wait for the bot to log into the site and then take over the banking account for nefarious purposes.

    Are there better ways of achieving the aim here? I'm thinking there might be an app that shows what's happening on the screen without allowing the user to control the screen. Or alternately is there an app that can record the activity on the screen for audit purposes?

    Thanks!

    Rich

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    Richard Lorenz
    CoE Manager
    Computershare
    Australia/Melbourne
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  • 2.  RE: Securely using vSphere to monitor runtime activity

    Posted 08-16-2019 15:07
    Hey Richard,

    It seems to be that the only real solution I can find info on is through Microsoft's RDM (Remote Desktop Manager) using RDP which as you may know is NOT recommended to be integrated with Blue Prism due to it's unofficial non functionality with Login Agent. If anyone else has a solution other than this please feel free to respond to the thread.

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    Andrew Randolph
    Analyst
    Accenture
    America/New_York
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  • 3.  RE: Securely using vSphere to monitor runtime activity

    Posted 08-19-2019 07:41
    Other thread on this topic.

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    Joakim Eklund
    Senior RPA Developer
    Swedbank AB
    Europe/Stockholm
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  • 4.  RE: Securely using vSphere to monitor runtime activity

    Posted 08-30-2019 08:05
    Vsphere ,dameware or Bomgar can be used to achive the monitoring requirement and as far as I know dameware and Bomgar and Vsphere access can be restricted to View-only mode and proper RBAC can be implemented. ​

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    Jerin Jose
    RPA Product SME
    EY
    Asia/Kolkata
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