Control Room & Scheduler

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Schedule works... almost 3 hours later from what it was programmed

  • 1.  Schedule works... almost 3 hours later from what it was programmed

    Posted 07-17-2019 17:17
    Hello everyone! i have a problem, as the subject said, my schedule used to work properly,  but in the recent times keeps working but 3 hours later. 
    For example:
    My process Run at 9:00pm but this run at 11:56pm.

    I dont really know what is happening here, what could be the cause of this latency?

    I restarted the App Server, Interactive Client and the Runtime Resource but the problem seems to persist. I also know that some versions of Blue Prism has some troubles with the Schedule, (Im using v6.3) and got resolved by updating, but we cant do that because of the politics of the enterprise that we are working in.

    Any idea? 

    Daniel

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    Daniel Andrés Sanhueza Ibarra
    Junior Staff
    Deloitte
    America/Santiago
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  • 2.  RE: Schedule works... almost 3 hours later from what it was programmed

    Posted 07-18-2019 13:22
    Is it exactly the same time delay every time? If so, could it be a time zone issue? Maybe the app server's time zone got changed. Also, verify that the Runtime Resource's time zone matches the app server time zone.

    Also, verify that it actually ran 3 hours later. The time shown in Control Room can be deceiving. The time shown as the start time and end time in Control Room is actually the time as reported by the Runtime Resource and not the time that the app server started the process. So, the app server will send instructions to the resource to start up a process. The resource will start running the process and report back a start time which is reflected by the local machine time. So, if you're checking this later in the day, the process may have actually run at the right time but Control Room shows it as incorrect.

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    Dave Morris
    3Ci @ Southern Company
    Atlanta, GA
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  • 3.  RE: Schedule works... almost 3 hours later from what it was programmed

    Posted 07-18-2019 21:36
    Hi David, thanks for respond!

    I did what you said so i checked the time zone in every computer but it is the same...

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    Daniel Andrés Sanhueza Ibarra
    Junior Staff
    Deloitte
    America/Santiago
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  • 4.  RE: Schedule works... almost 3 hours later from what it was programmed

    Posted 07-19-2019 11:03
    Hi,

    Here you are: https://portal.blueprism.com/customer-support/support-center#/path/Operational-Support/Performance/Scheduler-Performance/1139601372/Why-are-my-Schedules-being-missed-or-slow-to-start.htm

    Hope this helps.

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    Tetsuji Junicho
    Manager of RPA Practice Grp.
    Accenture Japan
    Asia/Tokyo
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