Control Room & Scheduler

Expand all | Collapse all

Runtime Resources - User session is terminating abnormally.

  • 1.  Runtime Resources - User session is terminating abnormally.

    Posted 12-12-2019 15:26
    Hello, 

    We are facing issues with our Run time resources, we have 10 dedicated VDIs and processes run for every 10-mins. 

    Some time in morning or all of sudden the user session in VDIs are terminated automatically and we are seeing all the RR's offline in Interactive Client control room as offline. This is been happening with us for about couple of months. 

    Can anyone help with findings ? or workarounds. 

    I am assuming it might a port issue we are using 8199 instead of 8181. 

    For now - I am using login agent as a work around and added a task to stat the resource pool in task scheduler as soon as a bot enters into VDI it is starting the listener. But this is workaround, trying to solve this as soon as possible.

    ------------------------------
    Abhilash Makkena
    Architect Certified
    America/New_York
    ------------------------------


  • 2.  RE: Runtime Resources - User session is terminating abnormally.

    Posted 12-13-2019 06:59
    Have you checked the event logs, that might be able to give you more info on why the session was terminated. Are the machines rebooting?

    ------------------------------
    Gopal Bhaire
    Analyst
    Accenture
    ------------------------------