Blue Prism Product

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Can't follow link

  • 1.  Can't follow link

    Posted 09-24-2020 12:21
    Hi blueprism team I am not allowed to follow the link and i have an account.?


    https://portal.blueprism.com/customer-support/support-center#/path/Operational-Support/Performance/Database-Management/1360595772/Why-do-I-get-Execution-Timeout-Expired-The-timeout-period-elapsed-prior-to-completion-of-the-operation-or-the-server-is-not-responding-when-connecting-with-OLEDB.htm


    greetings kristian​

    ------------------------------
    Kristian Holm
    RPA programmer
    PenSam (Pension Company)
    Copenhagen Denmark
    ------------------------------


  • 2.  RE: Can't follow link

    Posted 09-25-2020 01:36
    Hey Kristian,

    The message seems to suggest, the portal does not recognize that you are logged in.​ I would suggest logging out, closing the browser and starting a fresh instance and logging in just to be sure your account is recognized. Also, strangely enough, when I tried tagging you on this message, I saw three name options and couldn't figure out which one to pick. I'm assuming that you have just one account and the others belong to other users. It does help to add a picture so we can recognize the correct account.

    I hope this helps.

    Regards.

    ------------------------------
    Madhur Chopra
    Sr. Product Consultant
    Blue Prism - Professional Services
    America/Los_Angeles
    ------------------------------



  • 3.  RE: Can't follow link

    Posted 09-25-2020 06:41
    Hi Blueprism i have a picture on my profile now. Hope you could help me fix the issue.

    greetings kristian


    ------------------------------
    Kristian Holm
    RPA programmer
    PenSam (Pension Company)
    Copenhagen Denmark
    ------------------------------



  • 4.  RE: Can't follow link

    Posted 09-25-2020 15:41
    Hello Kristian,

    I did take a quick look and it seems that you only have basic access to our Portal site as you just created this profile.  I would recommend emailing support@blueprism.com to open up a ticket with our Administrative team to have them take a look into this. When you open up this ticket, please do include the email address that you are using to log into the Portal with.  

    I apologize for any delay this has caused you in getting to this document.  

    Thank you,


    ------------------------------
    Kariann Schmitz
    Incident Manager, Americas
    Blue Prism
    America/Chicago
    ------------------------------



  • 5.  RE: Can't follow link

    Posted 09-29-2020 10:15
    Hi Kristian,

    Support looked into your profile and updated your access - does the link work for you now?

    Best regards,

    Norah

    ------------------------------
    Norah Alsudani
    Communities Strategy Director
    Blue Prism
    Europe/London

    *Search for the #quick_tip hashtag to get up to speed with everything you need to know about the Community*
    ------------------------------



  • 6.  RE: Can't follow link

    Posted 09-29-2020 10:21

     

    Hi Norah the link is working now

     

    Thanks

     

     

    Med venlig hilsen

    Kristian Holm

     

    RPA-Udvikler

    Telefon +45 28 45 96 42 | E-mail krho@pensam.dk

     

    Fra: Norah Alsudani via Blue Prism Community <Mail@blueprism.email>
    Sendt: 29. september 2020 11:17
    Til: Kristian Holm <krho@pensam.dk>
    Emne: RE: Blue Prism Product : Can't follow link

     

    Hi Kristian, Support looked into your profile and updated your access - does the link work for you now? Best regards, Norah ------------------... -posted to the "Blue Prism Product" community

    Blue Prism

    Blue Prism Product

    Post New Message Online

     

    Re: Can't follow link

    Norah Alsudani

    Sep 29, 2020 5:15 AM

    Norah Alsudani

    Hi Kristian,

    Support looked into your profile and updated your access - does the link work for you now?

    Best regards,

    Norah

    ------------------------------
    Norah Alsudani
    Communities Strategy Director
    Blue Prism
    Europe/London

    *Search for the #quick_tip hashtag to get up to speed with everything you need to know about the Community*
    ------------------------------

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    Original Message:
    Sent: 9/29/2020 5:15:00 AM
    From: Norah Alsudani
    Subject: RE: Can't follow link

    Hi Kristian,

    Support looked into your profile and updated your access - does the link work for you now?

    Best regards,

    Norah

    ------------------------------
    Norah Alsudani
    Communities Strategy Director
    Blue Prism
    Europe/London

    *Search for the #quick_tip hashtag to get up to speed with everything you need to know about the Community*
    ------------------------------

    Original Message:
    Sent: 09-25-2020 01:41
    From: Kristian Holm
    Subject: Can't follow link

    Hi Blueprism i have a picture on my profile now. Hope you could help me fix the issue.

    greetings kristian


    ------------------------------
    Kristian Holm
    RPA programmer
    PenSam (Pension Company)
    Copenhagen Denmark

    Original Message:
    Sent: 09-24-2020 20:36
    From: Madhur Chopra
    Subject: Can't follow link

    Hey Kristian,

    The message seems to suggest, the portal does not recognize that you are logged in.​ I would suggest logging out, closing the browser and starting a fresh instance and logging in just to be sure your account is recognized. Also, strangely enough, when I tried tagging you on this message, I saw three name options and couldn't figure out which one to pick. I'm assuming that you have just one account and the others belong to other users. It does help to add a picture so we can recognize the correct account.

    I hope this helps.

    Regards.

    ------------------------------
    Madhur Chopra
    Sr. Product Consultant
    Blue Prism - Professional Services
    America/Los_Angeles

    Original Message:
    Sent: 09-24-2020 07:21
    From: Kristian Holm
    Subject: Can't follow link

    Hi blueprism team I am not allowed to follow the link and i have an account.?


    https://portal.blueprism.com/customer-support/support-center#/path/Operational-Support/Performance/Database-Management/1360595772/Why-do-I-get-Execution-Timeout-Expired-The-timeout-period-elapsed-prior-to-completion-of-the-operation-or-the-server-is-not-responding-when-connecting-with-OLEDB.htm


    greetings kristian​

    ------------------------------
    Kristian Holm
    RPA programmer
    PenSam (Pension Company)
    Copenhagen Denmark
    ------------------------------


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