Blue Prism Product

last person joined: 2 hours ago 

This community covers the core Blue Prism product.

Expand all | Collapse all

Blue Prism connection is not stable

  • 1.  Blue Prism connection is not stable

    Posted 12 days ago
    Hi Guys,

    It's been long time I have been facing a problem.
    The problem is when my dev environment tries to connect to production environment, Blue Prism throw that error which I attached below.

    If you realize there is no anything which is currently pending and there is connection between machines as you can see and when we try to send ping between machines.
    When this happens there is also another problem which is schedule stucks in pending and it never works if I do not exit then run Blue Prism listener in production environment.

    That's such an annoying topic, I have seen many solutions but I have not found a proper solution for my machine.I sometimes even need to stop and run the server when It can't trigger it.

    Hamit Dinç

  • 2.  RE: Blue Prism connection is not stable

    Posted 11 days ago
    Hello Hamit,
    Please check the network Load Balancing.
    If it is not properly load balanced the listener can have issues connecting to RR.

    Best Regards,
    Ved Sengupta
    RPA Developer
    Deloitte India (Offices of the US)
    Bangalore | INDIA

  • 3.  RE: Blue Prism connection is not stable

    Posted 10 days ago
    I have no much knowledge about connection but I asked my friend who deals with it, he said there was nothing wrong with the connection,
    The problem can be with Blue Prism resources or maybe Version,
    The version is 6.1,
    I saw a couple of post about that issue bt it seems like a bug in Blue Prism systems.

    Thanks fella for answer but I hope someone can find a proper way of solution.

    Hamit Dinç

  • 4.  RE: Blue Prism connection is not stable

    Posted 10 days ago
    We can certainly suggest things to try, but it sounds like you've already researched this and tried a bunch of stuff from what you found in other threads on the Community.

    So, my suggestion is to submit a ticket to Blue Prism. If you don't have access to the Support Tickets functionality in the Portal, then you can email They can give you some suggestions and even schedule a screen sharing call if necessary to troubleshoot in real time.

    If you'd like to get suggestions here, it would save us a lot of time to know what you have tried already. You could link to various posts/threads where you've tried everything or list it out manually here. But either way, it would be helpful to know what you tried.

    Dave Morris
    Cano Ai
    Atlanta, GA

Welcome to the Blue Prism Product Community!

Whether you’re looking to manage a complex infrastructure, maintain security and compliance, bring new products to market faster, or gain operational speed and agility in an uncertain economy, Blue Prism delivers — with the flexibility you need to create the business you want. From deployment on-premise, through a cloud service provider or as SaaS, to a skillful and adaptable digital workforce that continually expands to meet your enterprise needs, you can gain enhanced operational insight and control while your people reclaim the time they need to focus on great work.

Product PageKnowledge BaseBlue Prism Training Offering


Blue Prism is intelligent automation — business-developed, no-code automation that pushes the boundaries of robotic process automation (RPA) to deliver value across any business process in a connected enterprise.

A combination of RPA with expanded cognitive and AI capabilities, Blue Prism is different than other automation technology on the market. With one Blue Prism license, you gain instant access to an already AI equipped digital workforce, along with the tools you need to build and delegate automations. Click here for more information on Blue Prism and Intelligent Automation.
To learn more about how Blue Prism can help your organization and how much it will cost to get started, please Contact our Sales department.
Blue Prism can be downloaded from our customer portal. If you would like to consume or download any material it is necessary to create an account on the Portal. Once you have registered, you can access the download options for Blue Prism here.
Yes! Installed on your own machine and supported by our training materials and product documentation, you can use all the features of the full enterprise product for free with our Blue Prism Trial – giving you the opportunity to learn the basics before moving to a full production implementation. Click here for more information and to download the trial.
Yes! You can access our known issue list for Blue Prism from our Support Portal.
Regardless of your industry, Blue Prism’s Digital Workforce can adhere to strict governance and compliance standards without limiting productivity. Click here for more information on how your industry can benefit from Blue Prism.