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Missing ResourcePC

  • 1.  Missing ResourcePC

    Posted 11-28-2019 20:36
    Hi,

    I have a question about the resource PCs. From time to time one or some of my resourcepc goes missing connection in the control room. When I log into those pc to check the status, I can see the icon of resourcepc is gone. I have to use CMD to launch it again manually.

    Does anyone else has similar experience like this? Is there a way to find out why does automate.exe stopped working? I have check Windows Task Manager and have not find anything useful...

    Thanks!

    ------------------------------
    Eric Liu
    RPA Developer
    America/Toronto
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  • 2.  RE: Missing ResourcePC

    Posted 11-28-2019 23:27
    Hi Eric,

    To identify the cause of the issue please investigate through the following Windows Event Logs on target workstation that is running the Runtime Resource.

    • Blue Prism Event Logs
    • System Event Logs
    • Application Event Logs 


    ------------------------------
    Jega Avinasinathan
    Customer Support Engineer
    Blue Prism
    ------------------------------



  • 3.  RE: Missing ResourcePC

    Posted 11-29-2019 10:29
    Hi Eric,

    Are You using task scheduler to launch Runtime Resource Agent? If yes then please check task settings - for example You may have set it to stop after couple of days as per attached screen.


    Best regards
    Michal Szumski

    ------------------------------
    Michal Szumski
    RPA developer
    Rockwell Automation
    Europe/Warsaw
    ------------------------------



  • 4.  RE: Missing ResourcePC

    Posted 11-29-2019 14:37
    Hi Michal,

    Thank you so much for this information!!! I have fixed this setting for the runtime resources. However, it is still somehow suspicious that our resourcepc goes missing with a period of 7 days... I even created a dummy scheduler task that runs every 30 minutes try to pin point a time slot that this happens. So far it only happened three times and I do not have a steady time slot yet.

    But still, thank you so much! This solution seems very promising.

    Bests,

    Eric

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    Eric Liu
    RPA Developer
    America/Toronto
    ------------------------------