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Data Centrix App Error

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  • 1.  Data Centrix App Error

    Posted 09-24-2020 01:43
    Edited by Reuben kekana 09-24-2020 01:49
    Morning

    Please kindly assist me with an error  that i get after login in to the data centrix solutions app please see error below. how can i resolve this?
    This error come after i successfully login to the app


    See the end of this message for details on invoking
    just-in-time (JIT) debugging instead of this dialog box.
    ************** Exception Text **************
    System.ComponentModel.Win32Exception: The system cannot find the file specified
    at System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
    at System.Diagnostics.Process.Start(ProcessStartInfo startInfo)
    at imstrayicon.MainForm.ReadRegistry()
    at System.Windows.Forms.Timer.OnTick(EventArgs e)
    at System.Windows.Forms.Timer.TimerNativeWindow.WndProc(Message& m)
    at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
    ************** Loaded Assemblies **************
    mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5446 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework64/v2.0.50727/mscorlib.dll
    ----------------------------------------
    imstrayicon
    Assembly Version: 6.0.5830.12
    Win32 Version: 6.0.5830.12
    CodeBase: file:///C:/Program%20Files/Dell%20Support%20Center/imstrayicon.exe
    ----------------------------------------
    System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5442 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
    ----------------------------------------
    System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5446 (Win7SP1GDR.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
    ----------------------------------------
    System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
    ----------------------------------------
    System.Management
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Management/2.0.0.0__b03f5f7f11d50a3a/System.Management.dll
    ----------------------------------------
    System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.5420 (Win7SP1.050727-5400)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
    ----------------------------------------
    ************** JIT Debugging **************
    To enable just-in-time (JIT) debugging, the .config file for this
    application or computer (machine.config) must have the
    jitDebugging value set in the system.windows.forms section.
    The application must also be compiled with debugging
    enabled.
    For example:
    <configuration>
    <system.windows.forms jitDebugging="true" />
    </configuration>
    When JIT debugging is enabled, any unhandled exception
    will be sent to the JIT debugger registered on the computer
    rather than be handled by this dialog box.


    ------------------------------
    Reuben kekana
    ------------------------------


  • 2.  RE: Data Centrix App Error

    Posted 29 days ago
    Hi Reuben.

    Looking at the dump it seems to say that the executable file for Centrix Data Solutions cannot be found. Were you able to successfully model the app?

    jack


    ------------------------------
    Jack Look
    Sr Product Consultant
    Blue Prism
    ------------------------------



  • 3.  RE: Data Centrix App Error

    Posted 29 days ago
    Hi Jack

    Yes i am able to model the app but only the login window and i am able to launch the cetrix data solution app from the executable file, but imminently after logging in  i get that error.

    ------------------------------
    Reuben kekana
    ------------------------------



  • 4.  RE: Data Centrix App Error

    Posted 26 days ago
    Hi Reuben.

    Can you manually start the application and work through the screens?

    jack

    ------------------------------
    Jack Look
    Sr Product Consultant
    Blue Prism
    ------------------------------



  • 5.  RE: Data Centrix App Error

    Posted 26 days ago
    Hi Jack

    The only thing i can do is to start up the application manually then login. but immediately after pressing the login button i get the error below then i have to press continue which result in the rest of the buttons being disable and unable to work with the app.



    Kind Regards

    Reuben Kekana


    ------------------------------
    Reuben kekana
    ------------------------------



  • 6.  RE: Data Centrix App Error
    Best Answer

    Posted 25 days ago
    Edited by Jack Look 20 days ago
    Hi Reuben.

    Clearly something is not right with the CDS application as it exists on your PC. If you are having problems interacting with it manually, automating it is not going to work either.

    Take a look at the setup guide to ensure you have everything you need and installed properly.

    https://blue-prism.docebosaas.com/learn/course/180/play/2675/foundation-training-self-setup-zip-file

    You might want to remove the exe file and re-install it as well.

    jack

    ------------------------------
    Jack Look
    Sr Product Consultant
    Blue Prism
    ------------------------------