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login or user name is incorrect

  • 1.  login or user name is incorrect

    Posted 11-23-2020 02:40
          After i finished the installation, i tried to login using the blue prism credentials. But it was showing this message "Login failed. The username or password is incorrect. Please try again." Why i am seeing this. i how to reset the admin name and password. My email:


    srinivas meduri
    UI developer
    agilance digital systems

  • 2.  RE: login or user name is incorrect

    Posted 11-25-2020 15:47
    Edited by Luis Lopez 11-25-2020 15:47
    If you are using the training version. Is better to remove BluePrism and Microsoft SQL Server 2017 LocalDB.

    Reinstall and now you will have the chance to create a new password for Blue Prism.

    If you have a full version of our product using your company license, please contact our support department to get extra support for this issue.

    Luis Lopez
    Customer Support Engineer English and Spanish
    Blue Prism Ltd