browser extension was not detected after upgrading BP from 6.8 to 7.1

[vamsi.madathula]

When I try to run at the launch stage this browser extension was not detected is popping up. I tried solutions provided in the BP community (installing extensions from Mircosoft edge, adding and removing extensions, repairing blue prism in the control panel) for some resources (bots) installing new extensions worked. some didn't work.

FYI:  

"The browser extension was not detected. please check that it has been installed and enabled. for more information, see the browser extension user guide.

https://bpdocs.blueprism.com/bp-7-1/en-us/Guides/chrome-firefox/chrome-firefox.htm"

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vamsi madabathula
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[PRASANTHM]

Hi Vamsi,

1. Kill the all search engine instance (edge, chrome, etc... ), then check. If it's not work just sign-out and check whether all search engines are Killed or not

2. Check the version matrix

3. I believe v7.1 using NMH, so check that one at Task manager

Still If you're facing plz let me know, Let me provide next level solution

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Thanks
Prasanth
Software Engineer | RPA Developer
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[vamsi.madathula]

hi prasanth,

Tried the above steps, still isn't working. Could u please help with other solutions


regards,
Vamsi M

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vamsi madabathula
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[diane.sanzone]

Hi Vamsi,

We had similar issues and found that we had "boost mode" enabled for Edge. Once we disabled that our implementations were much more stable.  That said, BP has a whole troubleshooting document on this.  Please try the steps in this link:

https://portal.blueprism.com/customer-support/support-center#/path/Automation-Design/Application-Integration/Browser/1811780012/Why-do-I-get-error-The-browser-extension-was-not-detected-when-attemptin...

Hope this helps and good luck!

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Diane Sanzone
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[PRASANTHM]

Thanks for letting me know

1.



2.  


3.

4.




Hope it'll resolve your issue, If not please let me know

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Thanks
Prasanth
Software Engineer | RPA Developer
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[vamsi.madathula]

hi prasanth,

In "2. Browser Extension registration key". Should we have to add all three names 7.1.2,  7.1.1,  7.1.0 or only 7.1.0 since this is the current version of our BP version installed

Regards,
Vamsi M


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vamsi madabathula
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[vamsi.madathula]

I made these changes as mentioned still having issues also disabled startup boost in edge settings.

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vamsi madabathula
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[PRASANTHM]

Hi vamsi,

Did you try 3rd one??

Can you plz provide your edge version? and also check below Screenshot .exe available for you



BOT which OS like server or client?​

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Thanks
Prasanth
Software Engineer | RPA Developer
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[PRASANTHM]

Only Respective Version

For your case ver 7.1 alphbcchbekpcafaknckinfpapdaiiol apply for 2nd step and 3rd step

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Thanks
Prasanth
Software Engineer | RPA Developer
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[vamsi.madathula]

3rd point I have attached the screen shot

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vamsi madabathula
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