Community Chat

Good Day Team, trust you are all well.
I have a question on a scenario.
I have 2 processes running on the same VM, both launching the Edge Browser.
In one case the browser launches with no issues at all.
The other case I get the browser extension is not available error, but the site does seem to launch anyway after a delayed period.
The only difference is the website that is being launched.
Can the Website itself affect this at all, in any way? say if the site is a very busy site.

Kind regards
Gavin

Recommend to post this in the Blue Prism RPA Product  community. I believe the issue may be due to website's compatibility with chromium-based browsers [like Edge,Chrome]. You can try to check if it is launching fine with Internet Explorer to confirm this.

Good Day Team, trust you are all well.
I have a question on a scenario.
I have 2 processes running on the same VM, both launching the Edge Browser.
In one case the browser launches with no issues at all.
The other case I get the browser extension is not available error, but the site does seem to launch anyway after a delayed period.
The only difference is the website that is being launched.
Can the Website itself affect this at all, in any way? say if the site is a very busy site.

Kind regards
Gavin

Hi Vinodh

Thanks for your reply, much appreciated.

I will try using Internet Explorer, but as I say the site does launch using the Edge browser but as it launches we get the error message about the Browser extension being missing.

Will also see if I can set up compatibility mode.

 

Thank you kindly

Regards

Gavin

Gavin Rudling Advanced Hyper-Automation Engineer 081 390 6789 gavin@cog3nt.com cog3nt.com Johannesburg

Recommend to post this in the Blue Prism RPA Product  community. I believe the issue may be due to website's compatibility with chromium-based browsers [like Edge,Chrome]. You can try to check if it is launching fine with Internet Explorer to confirm this.

Good Day Team, trust you are all well.
I have a question on a scenario.
I have 2 processes running on the same VM, both launching the Edge Browser.
In one case the browser launches with no issues at all.
The other case I get the browser extension is not available error, but the site does seem to launch anyway after a delayed period.
The only difference is the website that is being launched.
Can the Website itself affect this at all, in any way? say if the site is a very busy site.

Kind regards
Gavin

Hi Gavin Rudling,

If I understand the question  -  extension is already present but it still says the extension was missing?

If that is the case We observed this behavior intermittently( Like once in a while usually like once in3 months or so) . When we get this error we just remove the  extension and  add it back before running the bots.

Also  Check below article. 
https://support.blueprism.com/en/support/solutions/articles/7000076733-bpe-error-the-browser-extension-was-not-detected-when-attempting-to-launch-a-browser-based-chrome-

  it  would be better  to add additional recovery logic  if this type of exception happen then just close the browser and wait for few seconds and launch the application again .

Hi Vinodh

Thanks for your reply, much appreciated.

I will try using Internet Explorer, but as I say the site does launch using the Edge browser but as it launches we get the error message about the Browser extension being missing.

Will also see if I can set up compatibility mode.

 

Thank you kindly

Regards

Gavin

Gavin Rudling Advanced Hyper-Automation Engineer 081 390 6789 gavin@cog3nt.com cog3nt.com Johannesburg

Recommend to post this in the Blue Prism RPA Product  community. I believe the issue may be due to website's compatibility with chromium-based browsers [like Edge,Chrome]. You can try to check if it is launching fine with Internet Explorer to confirm this.

Good Day Team, trust you are all well.
I have a question on a scenario.
I have 2 processes running on the same VM, both launching the Edge Browser.
In one case the browser launches with no issues at all.
The other case I get the browser extension is not available error, but the site does seem to launch anyway after a delayed period.
The only difference is the website that is being launched.
Can the Website itself affect this at all, in any way? say if the site is a very busy site.

Kind regards
Gavin