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  • 1.  LockHeld True in Process but shouldnt be....

    Posted 09-19-2023 15:14

    Hi Blue Prism Support

    I am attempting to run my process for a collector in our new platform (2022.1), when stepping through, and entering the locks tab, upon querying the lock it is telling me a lock is held to be true, however this is not the case, this process is not locked. When I try to release the lock, it is asking me for a token but i do not have one, as this process is not locked. In addition to this, skipping over the lock held section and trying to "Acquire" a new lock it crashes the process.... 

    Any suggestions on how to resolve this? 


    Jack Lavington

  • 2.  RE: LockHeld True in Process but shouldnt be....

    Posted 09-19-2023 15:43

    Hi Jack Lavington,

    Did Bot navigated to the exception stage or  Aquire? I observed that in some of the flags even though  the value is   false it is indicating True when we  visually see in the page level but actually it might navigate to the Acquire( I observed this behavior in 6.10.2 version) But never get chance to open a support  ticket for that. Only observed in few cases running the process in debug mode.

    I suggest step in to the next step  after the decision stage and observe the behavior, if you already did, it might be totally different issue and ignore my response.

    If I answered your query. Please mark it as the "Best Answer"

    Harish Mogulluri
    Lead developer
    America/New_York TX

  • 3.  RE: LockHeld True in Process but shouldnt be....

    Posted 09-20-2023 01:27


    I checked the filter you used, it is showing today, change the parameter to all and check that there really are no blocking cases.


    Leonardo Soares
    RPA Developer

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