Hi @sravya chintham
The most common reason I've had this error it was because the ms office application was still trying to complete another action when i was attempting a new one. This is something i've found most in both outlook and excel for example if you are using the latest version of the outlook vbo and using the sync action, depending on how many mailboxes you have set up and the size of the mailboxes it can take a bit of time to complete the sync and if its still doing this when you try a Get mail action you can see an RPC error.
Is the Get mail action the first thing the bot does when the process starts? if so then try putting in delay in the schedule after the login to give enough time for outlook to open after the bot has logged in. If you are doing an action in outlook like sync followed by Get mail then try putting a suitable wait period before doing the Get mail. Or alternatively you could put in a catch for the outlook action you are seeing this happen in and do a restart of outlook then retry the action.
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Michael ONeil
Technical Lead developer
NTTData
Europe/London
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Original Message:
Sent: 07-10-2023 01:47
From: sravya chintham
Subject: Outlook VBO
Hello everyone,
In production we are getting one error with outlook while getting items from folder or moving items to another folder is "RPC Server is unavailable". Sometimes when we restart the machine or reopening the blue prism helps. Can anyone suggest a solution for this error?
Thank you
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sravya chintham
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