With great customer service comes great customer experiences, more now than ever businesses must adopt agile processes and technologies to meet and exceed the expectation of the customer.
Yet many businesses use disparate disconnected applications to service their customers, often resulting in poor and inadequate customer experiences. With the right technology in place, human interaction is far more confident and agile which results in heightened customer experiences.
Register for this inspiring webinar and learn first-hand from Forrester on why Automation is fundamental to business transformation and how your organization can benefit.
Attend this webinar and you will learn:
- The Economic Impact of Better Customer Experience (CX)
- The Changing Complex Demands of the Customer and the scrutiny towards the agent
- The Future of work and the impact of Automation on the workforce
- Real-world examples of how CX has impacted the workforce
Kate Leggett - VP, Principal Analyst Serving at Forrester
@Jason Cullabine - Senior Solutions Consultant, Blue Prism