Bell Canada will discuss how they:
- Moved from proof-of-value to a successful production launch of Service Assist
- Set program expectations and met key performance indicators
- Experienced unexpected benefits—in addition to the anticipated results
- Are gearing up for the future
Speakers:
- Marco Sciarra, Director Operational Planning and Technology, Bell Canada
- Fabio Abate, Senior Manager Development OPT Team, Bell Canada
- David Burnie, Principal & Founder, Burnie Group
- Betsy Topel, Client Director, Blue Prism