John Lewis | Using Intelligent Automation to Transform its Customer Experience

When:  Apr 16, 2021 from 4:00 PM to 5:00 PM (GB)

Tune into this Blue Prism Café on April 16, 2020, to hear how John Lewis Partnership is improving customer experience and realizing its digital transformation goal with data-driven intelligent automation.

In an industry that must constantly transform to meet ever-evolving customer needs—many related to the impact of COVID-19—John Lewis has introduced and implemented several innovative uses of intelligent automation to pivot from the challenges much of the retail industry has faced.

In this webinar you will:

  • Hear how intelligent automation has enabled John Lewis to shift stock from its stores to an online marketplace due to COVID-19-related store closures
  • Hear John Lewis’s real-life use cases, demonstrating how they improved customer experience and reduced product waste with intelligent automation
  • Learn what worked, what didn’t and what’s coming next 


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