Build a complete automation layer inside your contact center ecosystem
Blue Prism’s enterprise-ready contact center automation solution is here to help you reimagine the way you excel at customer service.
How does Service Assist transform your contact center?
- Digital workers securely access multiple systems and consolidate customer information into a 360° view, arming your agents to provide fast, consultative service.
- Seamlessly integrate with your other contact center tools like chatbots, IVR, web forms, and email to increase containment by 30%.
- Automate after call work (ACW) to free up agent time and increase productivity.
In this Service Assist demo, we’ll show you how to manage your digital workers and leverage swarming, to achieve maximum productivity using the included Control Room and Work Queues. See for yourself how easy it is to use the Blue Prism platform with drag and drop capabilities and audit log features that reduce automation audit risk.
@Alisa DiStaso - Director, Contact Center Solutions
@Rachael Smith - Sr. Solution Engineer