Exceptional Customer Service in Finance & Manufacturing w/ SFDC & Blue Prism (On-Demand)

When:  Dec 19, 2020 from 9:00 AM to 5:00 PM (MT)
Associated with  Events
AI-Powered CRM drives the speed of processing with Exceptional Customer Service

When combined with SalesForce CRM, Blue Prism’s Intelligent Digital Workforce empowers salespeople and service employees to deliver highly connected, intelligent customer experiences at speed and scale. Handling systems-based tasks faster and more accurately improves the quality and output of customer service. With more time to engage, you can better understand customer needs, exceeding expectations and creating extraordinary, memorable experiences leading to higher customer retention and better opportunities for cross-sell and upsell

What you will learn:
See how Salesforce’s Enterprise Cloud Platform and Blue Prism’s Intelligent Automation drives value by providing:
• A highly differentiated Customer and Employee Experience — Leveraging front-office to back-office intelligent automation.
• Pre-built integrations — Easily automate manual and repetitive tasks in Salesforce—Entry of customer data, quotes, account updates.
• A bridge to legacy systems — Reduce friction & gain quicker access to critical data from legacy mainframes.
• Improved context & decision making with Einstein — Blue Prism fetches additional data from legacy and new systems and external AI/ML models outside of the Salesforce ecosystem to drive better context and decision making.
• Intelligent automation at scale — Secure, compliant and fully auditable enterprise grade solution.

Presenters:
Baman Motivala VP ISV EMEA & APAC at Salesforce,
@Bruce Mazza VP Global Technical Alliances at Blue Prism

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